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Posts Tagged ‘talk inc’

Why You Should Pay More Attention to Issues than Crises

Tuesday, December 27th, 2011

images9Everyone is well conditioned to jump into action when a crisis erupts. But what about when an issue is simply brewing on the horizon? Two thirds of all crises never need to reach crisis stage and could be prevented if a communications plan had been initiated when the problem was still an issue. Issues management is one of the most important aspects of corporate communications, but unfortunately, one of the most overlooked.

What is issues management? Issues management involves identifying and addressing threats to an organization’s ability to conduct business. These threats could include public policy, financial resources, competitor activities, legal threats, industry trends, investor relations, industry activists, etc. Any of these threats can damage a company’s reputation and its ability to attract customers and maintain profitability.

For the PR practitioner, issues management requires the skills and judgement of a seasoned professional. It’s risky business. Issues are unpredictable and demand flexibility in strategy and response. Things rarely go as planned. Clients are often uncooperative. It’s human nature to avoid confrontation and it can be difficult to get decision-makers to take corrective action and get in front of an issue before it transforms into a crisis.

But woe to those who don’t heed the warnings — an issue can quickly ignite a crisis if ignored or downplayed.

Here are some tips for initiating an effective issues management program:

1. Identify threats to your business and corporate reputation — develop procedures for identifying issues on an ongoing and consistent basis.

2. Analyze and prioritize threats

3. Develop strategies and action steps to mitigate threats

4. Monitor and adapt strategies as needed

5. Involve issues management professional in every step of the process to ensure strategies enhance your corporate reputation.

Well-intentioned leaders often exacerbate an issue by taking actions before fully evaluating the potential public relations consequences. That’s why it is critical to have a seasoned PR professional involved in issues management and strategic planning at all times. Issues management is a process that demands cooperation and collaboration across teams and departments.

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Why Some Users are Shunning Facebook

Tuesday, September 20th, 2011

Reprinted from CNN.com.

There’s no denying the cultural impact of Facebook. It has united almost 700 million people, including most of you reading this, becoming the greatest social introduction platform the world has ever seen.

But there are also some recent signs of “Facebook fatigue.” There is only so much you can do to socialize online, especially after you’ve exhausted your friend list. Some people also complain they’re spending so much time on Facebook that they’re short-changing the rest of their lives.

Evidence suggests a small but increasing number of users — at least in North America, where Facebook use is especially saturated — may be shunning the site. The site lost more than 7 million active users in the United States and Canada last month, according to data from the blog Inside Facebook, although Facebook disputes those figures.

Others are consciously reducing the time they spend on the site.

“I figured out that I wouldn’t look back as an old man and wish I had spent more time on Facebook,” says David Cole, an IT manager from Boston. Cole said he believes the popular social-networking site is a useful tool, but not a replacement for what he calls “realbook” experiences.

“Instead of working on an essay, I would waste time browsing people’s walls,” says Kip Krieger, a college student from Virginia, who like Cole has consciously reduced how much time he spends on Facebook.

On top of that, Facebook has become predictable, Krieger says.

“It’s really gotten to a point where I know pretty much what my friends are going to post. They usually just write the same thing over and over again, and I am getting sick of that.”

Joshua DeRosa, a Salt Lake City graphic artist and former Facebook user, agrees.

“I don’t need to see pics or hear updates about people’s babies,” he says. “I know what babies look like, and while you might think what Junior did was the cutest thing ever, I couldn’t care less.”

Others contacted for this story say constant status updates may inadvertently discourage more meaningful and sensory interactions that can only take place offline.

“My mom quit Facebook because she wanted us to call her on the phone and see her in person more,” says a 29-year-old Provo, Utah, man who wishes to remain anonymous.

Maybe mother knows best. “It’s working,” he says.

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Wednesday, December 2nd, 2009

interndiaries2

As my last day at Talk comes to an end, I realized that my internship taught me more than I could have ever imagined. It allowed me to acquire skills that will look great to future employers, such as creative writing techniques, updating and maintaining social networking sites, reading and writing blogs and updating client contact lists. Talk has taught me the ins and outs of public relations, graphic design and Internet marketing through researching projects, developing media pitches, drafting press releases, contacting clients, participating in staff meetings and that’s just to name a few!

One of the best experiences I had while I was at Talk was attending the Pink Chick Press Conference. I was given an in-depth look at how a press conference works and what it entails. Thank you Debbie, Susan, Nathan and Shawn for everything you showed me while I was here! Whenever I see the color pink I will think of you guys and the best full-service communications agency in town! I will always “Think Pink.” :)

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Facebook Marketing 101 Webinar Hosted by Talk

Monday, November 23rd, 2009

Facebook Marketing 101 Webinar - Talk on Talk’s Vimeo. (Note: The webinar doesn’t start till 4:30)

Thanks again to everyone who attended our Facebook Marketing! You can view the  slides for this webinar on how to grow your business using Facebook, and we also have a list of our other videos that are available to watch for free. If you have any questions, feel free to e-mail us or leave a comment!

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5 ways to get more Facebook Fans for your company

Wednesday, November 11th, 2009

Image by acaben

More and more companies are embracing Facebook by creating a unique Facebook Page for their company on the 320+ million user social networking giant. The increasing adoption of Facebook for companies should come as no surprise as Facebook is reporting approximately 500,000 new users signup for their social network daily. The challenge, of course, is once you start a Page, how do you get more fans? Fans, after all, are what make having a page worth it, and give companies the opportunity to begin to engage new clients. We’ve put together a list of the 5 most common ways companies are growing the number of fans they have.

1) Giving away freebies for participation

Restaurants have been particularly aggressive with the idea of the “food for fans” model, as Outback Steakhouse, Whole Foods, Starbucks and many others are offering free food for becoming a fan. Contests have proven to be another great way to use free products or services in a more conservative manner to pull in new fans.

2) Exclusive content

Making your fans feel special and involved is a big piece of the engagement puzzle. When your fans become involved, this explodes the viral potential of your Page. Every comment, like, or post has the potential to show your Page to all of your fans friends. Exclusive content lets fans know they’re not just part of another marketing message. BestBuy and The Office do a great job of this.

3) Make your page a resource

Give your current customers a reason to keep coming back to your page and they will be more inclined to share your Page with their friends. When you create a Page that adds legitimate value to its fans, like Harris Teeter offering coupons and nutritional information.

4) Add your Facebook Page address to all communications

We know. It sounds simple and silly but you would be surprised how much adding your Page URL to e-mail and other customer communication messaging can help boost your fan numbers, giving you even more opportunity to communicate with them.

5) Buy your fans

It’s not as altruistic as the other ways to get fans on Facebook, but that doesn’t mean it isn’t as effective. Facebook allows you to run an “ad” that can be targeted to very specific demographics with very specific interests. What’s more, you can run ads on Facebook that are specific to building your fans, placing a “become a fan” link in the ad itself.

These certainly aren’t the only ways to improve the number of Facebook fans you have. Have you experimented with any other methods? Share in the comments!

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Do you want more sales leads from your website?

Friday, October 23rd, 2009

One of our interns mentioned in her latest post that she learned just how much value customers place on how your business’ website looks. I think it’s safe to say, too, that for how some business websites look, if they operated their store in the same fashion, they would be out of business. At the same time, the old adage “looks aren’t everything,” does have some merit. It takes more than just a nice looking website to generate leads, it takes personality, too.

Give your website personality

I am not talking about kooky or fun-loving language and graphics just for the sake of standing out. What I’m talking about are two very important things:

  • Interesting, well-written copy
  • A clear call to action

Well-written copy not only strengthens your marketing message and your companies brand, but it will also help drive people to your call to action – the real money making portion of your website.

Your call to action is where you make your money. It’s the link or button that sells your book, makes your phone ring, or gives you potential client’s e-mail. This frequently looks like a customer clicking a button like “Request A Quote”, “Donate Now”, or “See the case study”. These calls to action give your visitors a clear path of where you want them to go and what you want them to have as a takeaway.

Learning by example

A great example of a website that both has the looks and a great call to action is Audio Visual Services. The website looks great and fits the industry, the copy strengthens both AVS’ brand and pushes people toward the ultimate call to action – “Request A Quote”. As a result, the first page everyone visits after entering the site is the request a quote page. That’s a website that both looks good and will make money.

Not sure how to create a clear call to action on your site, or are unsure of what your call to action should even be? Leave a comment and we will be in touch!

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Business Is Personal Webinar Video

Thursday, August 27th, 2009

Thanks again to everyone who attended our  Business Is Personal Webinar! You can view the  slides for this webinar on personal branding, and we also have a list of our other videos that are available to watch for free. If you have any questions, feel free to e-mail us or leave a comment!

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What is a Short URL like TinyURL or Bit.ly? - Tech Talk

Friday, July 31st, 2009

Tech Talk - Talk, Wimington NCThere’s a lot of terms flying around in this new age of “social technology”, where companies like Facebook, Blogger, and Twitter are becoming household names. But what do any of these terms really mean and why should you care? That’s what I’ll be explaining in my weekly Tech Talk.

What is a URL?

Before I explain what a short url is, let me briefly explain what a URL is. We all use URLs every day, in most cases without even thinking about it.A URL, put simply, is the location of a web page on the internet.

For example, www.talkinc.com is a URL that takes you to our homepage.

What is a short url?

A short url, as you might suspect, is actually a shorter URL that can be used to direct people to the normal, longer url. For example, http://bit.ly/nfrsq is a short url for http://www.talkinc.com. They both go to the same place, the only difference is that the short url redirects people to our “long” url.

Why did short URLs come about?

Short URLs really began around 2002 in a variety of forms but didn’t really begin to become popular until internet services based on text messaging such as Twitter were created.

The reason short urls became so popular with these text oriented services is because, as you may know, text messages can only be 160 characters in length. This made the need for conserving characters all the more important. The ability to take a url from 50 characters down to 20 was too attractive to pass up.

Why use URL shorteners?

Often times during the process of redirecting someone from the short url to the long url, the short URL service commits an action, such as tracking the number of people who clicked on the link, or serving up a specialized page. These actions means short url services provide additional benefits for marketing, branding and so forth.

For example: We use bit.ly because it has great statistics on impressions and conversions which help our marketing efforts. Digg has created their own URL shortener which aids them with much the same, along with additional exposure of their brand.

Which URL shortener should I use?

If you have a need to use a URL shortener, such as sharing content across social networks, twitter, or text, then I would suggest using bit.ly. There are other shorteners, and Danny Sullivan has written a great comparison of the different shortening services for those interested in part of the technical depth. If you’re not, just use bit.ly!

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Talk’s Blogging 101 Webinar - Slides

Thursday, June 25th, 2009

Thanks again to everyone who attended our Blogging webinar! If you have any additional questions that we didn’t get a chance to answer, please feel free to leave it in the comments below and we’ll respond how we can there! Check back later today for a video of the presentation.

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