Internet Marketing Services, Wilmington NC

Posts Tagged ‘Social media’

Things We Love 4/29

Wednesday, April 29th, 2009

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Debbie loves great customer service – One positive outcome of the recession may be a return to southern hospitality and good, old fashioned customer service. In today’s economy, few have the luxury to take their job for granted. The result? Service providers seem to be trying a little harder to keep customers happy. So smile and remember the customer is always right, even when they aren’t.

Jennifer loves helpful news stories – I saw an interesting segment on Dateline the other night.  The story was about people who had unclaimed money or property that was rightfully theirs.  Their tearful joy prompted me to get online and find out if I might have money owed to me that I was unaware of.  Unfortunately, nothing came up under my name.  You can read about this and check out a few different search vehicles for yourself at msnbc.com.

Kirsty loves People’s Voice Webby Awards – Have your say about the very best of the Net by voting online.

Nathan loves Facebook – For all the hype that Twitter is receiving, and it is a great service, I still like Facebook more. The content and conversations that are shared there are of a much higher value than on Twitter. Not to mention Facebook Connect, like Kirsty mentioned last week. It’s only a matter of time until Facebook figures out how to open up some of its more “private” data (like mini-feeds and wall posts) to outside sources. That’s when Facebook will really become an invaluable asset to companies. Plus I always enjoy catching a good fish with some buddies using Fish Wrangler.

Shawn loves crayons – Where would I be if I hadn’t had Crayons as part of my childhood? I remember how excited I was when I finally got a 64 pack with the built in sharpener. Such a big responsibility. I took care of my crayons. Never breaking them. Carefully peeling the fuzzy labels away to prevent rough edges. Rotating them in my hand as I used them so I didn’t wear away one side more than the other. I didn’t just color inside the lines. I took crayons to a whole new level spending hours on just one page. Mixing layers and layers of colors with lots of shading. I would use a butter knife to scrape away unwanted color or use my little fingernail to chip away wax giving the illusion of highlights. As you can see I wasn’t your normal kid coloring with Crayons. Colour Lover’s post on “120 Crayon Names, Color Codes and Fun Facts” brought all those memories back to me with a little more. There are fun facts, photos, Crayon inspired color palettes, Hex values and RGB equivalents for all my favorite Crayola colors.
Susan loves 1-800-Flowers.com’s Mother’s Day contest – The flower giant’s latest promotion asks entrants to go to Spotlightamom.com and write a short personal story about a mother-figure who has touched their lives. Then people can go online, read the entries and easily share their favorite stories on various social networks. Now there’s a company that knows how to tug on the heartstrings and conquer the Internet at the same time.

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11 Steps To Make You a Pro Twitter-er

Monday, April 27th, 2009

Twitter was built on the concept of simplicity, so that leaves a lot of flexibility and variation in just how you can use Twitter to promote your company, yourself, or just your personal life. We receive a lot of questions on using Twitter, so I thought I would outline the steps we take with Twitter for clients here at Talk, and have taken ourselves in many cases (though you may see some variations as we’re always experimenting with new methods to get the best results).

Step 1. Before you start tweeting, let’s focus on setting up your twitter profile. This means taking the time not only to upload an avatar, but to also create stronger branding on your Twitter profile page via creating an Extended Profile. You should also define your purpose for twittering. What are your objectives?

Step 2. The Twitter Landing Page (TLP) is a unique page you create on your website that greets those users who come specifically from Twitter. Once you’ve created your TLP, you can begin using it by pointing your Homepage URL on your twitter profile to your TLP.

How to build followers on Twitter

I think it’s very important to manage your Tweets (or have someone manage them), especially as you work on building followers. You want to make sure you’ve got a good reply to tweet ratio, meaning if someone were to look at your last 10 tweets that they’re going to see an @reply to someone in there. Think of your Last 10 (L10) the same as it is in sports. It’s your recent activity or track record. Your L10 shows you’re a human, and there to interact, not just add to all the noise that’s already on there.

Step 3. Seeding your new Twitter account is important. I use Twellow as it’s a well organized Twitter Directory. It works great in conjunction with Mr. Tweet if you Twellow users first, then run Mr. Tweet to help you find more followers based on your Twellow results. Twellow is one of my first steps in seeding a new twitter account. Seeding your account helps with social proofing.

Step 4. Finding more relevant followers. Use Mr. Tweet. This is one of my favorite tools, Mr. Tweet gives you suggestions on who you should be following based on your current followers and twitter habits. It also gives you a means of finding followers without past activity which helps for seeding new twitter accounts you can utilize .

Step 5. Relevant auto-following with Twollow. Twollow allows you to auto follow those that tweet a particular keyword you enter (For example: Your company name). This is another resource for building up followers on Twitter. This can be a great tool if you spend some time researching those keywords that most apply to your business or topic on Twitter. The more specific you can be with your keywords, the higher potential you have to make a connection with someone who is interested in what you have to say (which is really what you want).

Experimental Step 6. Pruning your twitter followers. Not all your followers are going to remain active, and Twitoria helps to define those that haven’t been. You can discover what followers haven’t tweeted within the time frame you specify. I say this is experimental because using Twitoria requires a fair deal of account micro-management. As it stands, and I could be wrong, the only reason I see using Twitoria is if there is a drop in the follower or follow-back percentage for people who are above a certain follower threshold (eg: more than 1,000 followers). If there isn’t (and if anyone has done some studies, please let me know!) then there’s not much point in pruning your followers besides personal reasons.

Let’s get tweeting.

Step 7. Scheduling tweets and more. A tool any good Twitterer should be using is TweetLater as it lets you send out messages while you’re away. TweetLater also has other functionality, such as Auto-DM (though I would encourage you to proceed in that area with great caution- we traditionally don’t set this up). TweetLater works well for planning promotional campaigns, or organizing messages across different social media properties.

Step 8. Short urls that count. There are a lot of URL shorteners, but the one that is by far the best is Bit.ly. It provides the proper redirects (301) for SEO, it provides tracking, it’s low on domain character usage (giving me more space to send messages), it doesn’t have a framebar, and it has venture capital funding so it’s unlikely it’s going anywhere. There’s a great article by Danny Sullivan that provides a detailed analysis of all the different URL shorteners and which one is best (Bit.ly).

Step 9. Twittering outside of your browser. The Twitter website is a good way to Twitter, but we like to do things in great ways at Talk, plus we’re not always in our browser, so we use Tweet Deck both to organize and send out our Tweets. Tweet Deck, in my opinion, is the best client for twitter, allowing you to group followers, search, and a lot more. They also recently added in support for Facebook Updates (very cool!).

Step 10. Tracking tweet conversations that matter to you. This is an important part of being part of the conversation and keeping up on trends, so much so that Yahoo! recently released a neat application that does tracking called Sideline. Sideline is like TweetDeck in that it runs off of Adobe’s AIR platform, so you aren’t constricted to your browser. It being new, we’re still integrating it into our process.

Step 11. Keeping on the up and up of Twitter trends with Twist. Twist is a great trend analysis tool that can be used in conjunction with sideline, or to help with the keyword research mentioned before that helps with using Twollow. An example on using it would be observing that “LOST” has a spike every Wednesday night (when the show airs). If you create a follow strategy to start a relationship with some of those individuals, you can create an opportunity to connect, and you also know the best time to market to them. Eg: Maybe you should time your Tweets for after LOST (similar to airing new TV shows after the prime time)?

If you have any tools you think should be a part of the list, let us know!

*For discloser, this is an adapted version of a similar post on my personal blog.

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Talk’s Social Media 101 Webinar - Slides

Friday, April 24th, 2009

Thanks again to everyone who attended our social media webinar! If you have any additional questions that we didn’t get a chance to answer, please feel free to leave it in the comments below and we’ll respond how we can there!

We’re working on getting a video of the presentation up on our YouTube channel today. We’ll post a link to the video here once it is up and running. In the mean time, if you want to peruse the slides, we have our presentation shared on SlideShare below.

Further more, if you want to continue to get great information about social media, internet marketing, or PR, you can subscribe to our blog either in an RSS reader or by e-mail.

Did you like our webinar? Tweet it!

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Follow Talk’s social media webinar today at #talkinc

Thursday, April 23rd, 2009

smiconsToday Talk is hosting its first webinar entitled Talk Therapy: How the online conversation can grow your business at 12 p.m. EST. You can still sign up from our blog by visiting this link. Our President, Debbie Elliott will explain that business as usual no longer exists. Consumers have taken communications into their own hands and they are talking about your business, products and services online. You can either join the conversation or get left behind. Get started now, and you’ll have a jump on your competitors. Wait too long and you’ll be playing catch-up. Either way our webinar will help put important tools in your hands for how to tackle this new world of social media.

If you’re already registered and you want to follow the conversation and ask questions from Twitter, use the Twitter hashtag #talkinc.

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Things We Love 4/22

Wednesday, April 22nd, 2009

Debbie loves Spring in Wilmington – This week is absolutely glorious and a wonderful reminder of why we choose to live in Wilmington. The simplest act of taking the dog out for a quick walk around our office building becomes a joyous event. The azaleas are blooming, the cherry trees are full of pink puffs and the grass and air smells heavenly. I have Spring Fever, which translates into bursts of creativity at Talk. Take time to smell the flowers everyone.

Jennifer loves e-Newsletters from the vet – Our vet shares a great e-Newsletter with helpful information to care better for our beloved pets.  The “Pet Portal” also allows us to go online to see when our dogs and cat are due for vaccines, check-ups, or meds.  You can also schedule appointments or ask questions via email. Very convenient for busy people!

Kirsty loves Facebook Connect – This feature for commenting systems on blogs like Mashable.com allows you to sign in with your Facebook information to contribute to online conversations. And when you do so, you can integrate the option with your Facebook account so your friends can read about what you’re saying online.

Nathan loves Google Reader – With at least 300 blogs in my reader, I’ve been addicted to getting a constant stream of information pulled to me, all in one location via RSS feeds so that I don’t have to visit 300 different sites to get the same content. On top of that, gReader lets you star the articles you like the most for future reference, allows you to search through all the articles in your reader, share the articles you choose with friends, and even make comments to have discussions going on them within your reader. Google Reader is an awesome tool for keeping up with whatever you choose, and if you use Firefox’s Grease Monkey plugin, it only makes greader cooler.

Susan loves Twibes – This group-oriented Twitter feature helps you find more people to follow who are interested in the same things as you. By joining a Twibe you can talk with other Twitterers about the things you love, share tips and get questions answered. And you can also expand your following through an instant list of people who may think you’re cool.

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Talk’s favorite social media posts

Wednesday, April 22nd, 2009

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We’re hosting our first webinar tomorrow and in light of that we’re bringing you a short history of our favorite social media posts from TalkIncBlog.com. Enjoy! And in the meantime, be sure to sign up for our free webinar, “Talk Therapy: How the online conversation can grow your business,” by clicking here.

BLOGGING

Ten ways to build your blog readership

Building a blog is only half the battle. You have to keep content fresh and optimize it properly to attract a loyal audience. Here’s 10 simple steps anyone can take to build their blog readership.

FACEBOOK

How NOT to use a Facebook fan page

Facebook has a lot of priviliges available to businesses and organizations to promote their products, services or events. But everyday we essentially get “spammed,” because of their lack of Facebook fan page ettiquette. We offer a rundown of what not to do.

How to control your privacy on Facebook using Lists

The good news about Facebook’s recent redesign is that we finally have the capability to control which friends see what on our pages. Job hunting college students across the country rejoice! Here we tell you how to set up this vital function.

TWITTER

Principles of business networking applied to social networking

Let’s hope social networking won’t ever replace face-to-face networking, but let’s face it the two aren’t so different. In this post we highlight the key comparisons to help you be a better networker overall.

Can Twitter increase your business?

This simple answer is yes, if you know how to use it. With a little help from CopyBlogger.com, we point out the key ways you can get measurable returns from this social medium.

Five things I learned from my dog on Twitter

One of our most popular posts all year, our President Debbie writes about her experiences setting up Talk’s Top Dog Camden on Twitter and how it helped her to become a better Tweeter in the process!

Ten things every new Twitterer should know

New to Twitter and overwhelmed by what is seemingly a very strange language? We will help get you pointed in the right direction so that you can become an important part of the conversation in the Twittersphere.

PR, MARKETING & SOCIAL MEDIA

Outsmart your boss if he outlaws social media in the office

Here we outline the ways you can talk your boss into letting you sign into Facebook, Twitter and more in the office. Use our arguments and you will be building your business in the world of social media in no time!

PR pros have leadership role to play in social media

Good PR pros today are integrating social media into everything they do. It’s important to take on this role if they are responsible for the communications and reputation of their clients/company. We explain why you should take this responsiblity out of your IT department and into your marketing or communications department.

Be heard among all the online chatter

There’s no arguing that there’s a lot of noise online today. But, we’ll tell you some key ways that you can Find Your Voice online, and actually be heard by your audience.

An online marketer’s reading list

Need to get up to speed, or even better, get ahead in the world of online marketing? We offer a few of our favorite titles to get you started.

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Things We Love 4/15

Wednesday, April 15th, 2009

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Kirsty loves TravelPortland on Twitter: I’ve never been to Portland. But that’s precisely what piqued my interest in the Portland, Ore. Twisitor Center. The virtual visitors center allows you to post questions about your Portland visit and when you add the hashtag #inpdx, someone from Travel Portland will get back to you promptly with an answer. I think this promotion is so innovative and I’m sure it won’t be long before other travel and tourism entities explore similar ways of conversing with visitors through social mediums.

Nathan loves Wordpress – Wordpress is a great blogging platform that can double as a content management system, and it’s free for anyone to use! It’s a fantastic tool that allows individuals or companies to easily put their thoughts online and be heard, no matter the topic, through a blog. Not to mention it has all sorts of great plugins like All-In-One-SEO that helps improve Wordpress‘ already great SEO benefit. Then there’s all the awesome looking themes that are available for free. Wordpress has a fantastic community of designers, programmers, and creatives supporting it. We like it so much, we use it here at Talk, and I use it for my personal blog.

Shawn loves business card humor – I am in the middle of redesigning our own Talk business cards. So, when I stumbled upon this hilarious spoof video it gave me quite a chuckle. Its a $4 per piece business card that took 25 years to design. The owner claims its so good that “even if they don’t like you they won’t throw it out”.

Susan loves Save One Show – Each year I go through the internal debate whether to pick up a new show and risk losing it prematurely (RIP Pushing Daisies!) or simply turn off the Television and open a book. Watch With Kristen at E! online is determined to help out TV fans like me who want to save their favorite show from cancellation. Not only can fans tell the networks what shows they are passionate about, Save One Show offers a great way for advertisers to gauge what shows have a very loyal following, so if the shows come back for another season they may want to throw some advertising dollars that way.

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Can never Talk too much

Tuesday, April 14th, 2009

In my first intern diary entry, I wrote that I was desperately seeking PR experience. To say that’s what I received would be an understatement. At Talk, Inc. I was given the opportunity to work on press releases and marketing plans. I received professional criticism on my creative work. I became a Super Bowl ad expert during the 2nd annual Talkies and a bocce ball enthusiast while promoting the Brigade Boys and Girls Club 3rd annual bocce ball tournament. I wrote blog entries, learned about Twitter and the wide world of social media, and will watch a Webinar in progress next week. Talk has allowed me to gain more than just experience; it has allowed me to become more prepared for my next step.

With only 25 days until graduation, I have begun the always enjoyable job search. It is through my internship at Talk that I have become better acquainted with the different aspects of public relations. It is because of the wide range of clients and work that we do here at Talk that I was exposed to every type of PR from corporate relations to media relations and pro bono work. Through my experiences here, I realized my favorite thing to work on would have to be social media.

I am now a social media enthusiast. I have a Twitter account, I am part of different Ning networks, I am on LinkedIn and I created my own blog. I have helped my friends set up their own accounts and taught them how to use the networks effectively. I enjoy establishing relationships with people I know I may never meet. I look forward to taking my newfound knowledge with me as I venture into the “real world.” I know that no matter where I go, I will miss the relationships I have formed, hearing Camden walk across the floor, and the welcoming environment to learn and ask questions.

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PR lessons to be learned from Amazon.com crisis

Tuesday, April 14th, 2009

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In the glitch heard round the world, Amazon.com is this week paying for its poorly handled cataloging error that marked all 57,310 gay and lesbian books as “adult content,” thereby excluding the authors from their rightful place on the site’s lucrative sales rankings. This set off your worst-nightmare-crisis-communication scenario and in its wake is an important reminder of some essential PR lessons.

1. Tell it all and tell it fast.

This is my hands-down favorite and truly the first commandment of crisis communication. It’s the first commandment and Amazon.com didn’t do it. They released this wish-washy statement late Sunday instead:

“We recently discovered a glitch to our Amazon sales rank feature that is in the process of being fixed. We’re working to correct the problem as quickly as possible.”

It doesn’t tell us what happened, doesn’t tell us it’s a priority to get fixed and it doesn’t show any empathy to the community it offended with the censorship error. If anything the statement just inspired greater anger, which has dominated the Web and the Twitterverse for the last two days. That brings me to point number two.

2. When you do something wrong, expect your customers to tell you - in force.

As if this technical glitch wasn’t enough of a challenge to fix, now Amazon had a full-fledged crisis on their hands. Thousands of Twitter users began tagging their posts with #amazonfail, making it one of the most popular searches on Twitter. In addition, some of the affected authors started a boycott petition online that has at this time attracted more than 22,000 signatures. In today’s online environment, you can barely afford to make such a mistake, let alone not be held accountable for it. This makes your initial statement ever more important.

3. Squash conspiracy theories.

By letting the Web run rampant with conspiracy theories, you are essentially prolonging the story and keeping it front and center in the news. Face the conspiracy theories head on. In this case, a hacker tried to get publicity take credit for the error. That is why it is so important to try to be as detailed as you can in your statement and answer any questions you expect up front, before they are asked of you. Otherwise you will have every disgruntled employee and competitor try to take control of the story from you.

Photo by: bronwynmaye

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Things We Love 4/8

Wednesday, April 8th, 2009

Debbie loves Twilert – It’s a Twitter application that allows me to track mentions in the twittersphere. For instance, I’ve been tracking mentions of Port City Java. Every day I get an email of tweets that mention Port City Java. You’d be amazed at how often people tweet about their coffee.  It’s a great way to track what people are saying about your brand.

Holly loves Carolina basketball – I know this isn’t marketing/PR/advertising/social media related, but we just won a NATIONAL CHAMPIONSHIP and I honestly can’t think of anything else more exciting to write about this week! I watched my alma-mater stomp Michigan State then proceeded to get a little teary-eyed as I ran to Franklin St. to celebrate with about 35,000 of my closest friends and Tar Heel fans. All I have left say is GO HEELS!

Kelly loves Advertising Age’s “Top 10 Reasons Your Company Probably Shouldn’t Tweet” – Despite the fact that celebrities, CEOs, and marketing mavens are twittering away doesn’t mean it’s the best marketing tool for everyone.  According Ad Age, the top reasons a company should not tweet include using Twitter as a social-media strategy instead of a tactic, having to get approval from legal for every single tweet, and thinking it’s alright to use a “ghost tweeter” for the president of your company.  Let’s face it, social media is a multi-faceted marketing tool that can very easily become overwhelming for those companies who don’t take the time to monitor what is being said about their brand before joining the Twitter conversation.  Simply starting a Twitter account for the sake of being like everyone else is not a smart move.  Check and see if you fit under their top ten reasons not to tweet.

Kirsty loves HootSuite.com – Not only does it help me schedule my tweets when I’m very busy (I think I’ve perfected my method), but I can tell which tweets people like the most from its statistics function. In March, links in my @kpiper tweets had 1,800 clicks and I learned that tweets about Jerry Seinfeld, bad PR pitches, Sacha Baron Cohen and LinkedIn are big winners!

Susan loves AT&T Wireless’ commercials – Being in marketing, I pay attention to commercials. Not just the product, but the quality, the script, the music, the actors. All of these components can make or break a spot. And I have to say that AT&T has done a great job lately of getting my attention in a good way. I can’t help but watch, and sing along to,  “Sweet Pea” and “Backpackers”  every time they come on.

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