Internet Marketing Services, Wilmington NC

Posts Tagged ‘Public Relations Agency in N.C.’

Three PR myths debunked!

Thursday, March 12th, 2009

2929634939_b6d71dd48b_bEveryone in the world thinks they can do PR. Many even think they can do it well. It just happens to be one of those job fields in which people have trouble understanding just how much work goes into planning an event or getting your client on the 6 o’clock news. So here’s how you know whether or not you have the chops. My three PR Myths Debunked will help bring the old school practitioners up to speed, help teach the well-meaning youngsters and help weed out the posers who don’t know what they’re doing.

1.    Public Relations is the same as Publicity. Seth Godin just posted a great article on this subject on his blog. Simply, publicity is getting ink or airtime. Yea! Clip!

Public Relations is the ability to get your message out across your communication channels,  helping you to better connect with your audience. I will tell you when I started out I was the best there was at getting my client on the news. I had so many story ideas, I couldn’t keep them straight and I had good relationships with reporters so I knew they would cover them. Well once I had an idea so good, I pitched my client right out of the story! They didn’t include his quote in the package because I had lined up so many other third party sources. It was my fault because I didn’t prepare him with the messages he needed to convey that would have kept him in that package and made him and his practice look like a pro on TV. Hard lesson learned.

At Talk we are always proactively working to prepare our clients to make the most of these public relations (not publicity!) opportunities. Because as we say, an interview is just an opportunity to get your key messages our to your audience.

2.    Media is your number one target. This is a very old school idea. But a hit that gets picked up on the front page of your local paper, circulation 100,000 is no match for a press release that gets picked up on Google News, page views 1,000,000. The Internet has made it possible for us to pitch our clients directly to their audience in addition to through the media. Because of this fact the way we tell our clients’ stories and the way we write and target our releases has changed as well. The new Bible at Talk is David Meerman Scott’s “The New Rules of PR and Marketing.” This is required reading for folks ready to ditch their old methods in exchange for newer and ultimately more effective ones.

3.    Events are an effective public relations tool. Correction – events CAN be an effective public relations tool. Unfortunately many people get into the field of PR so then can plan events, and just wind up in over their heads. An event that wastes hours of your time and thousands of dollars from your marketing budget and accomplishes zero of your communication objectives is a failure.

Be wary of any public relations or marketing counselor who advises you to have an event for what you perceive is just for the sake of having an event. Instead, ask your counselor if they can come with a clever promotion that costs no money but brings them media attention. This is what we do best at Talk. One source of inspiration is Peter Shankman’s book, “Can We Do That?! Outrageous PR Stunts that Work and Why You Need Them.”

Photo by: Caruba

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No budget marketing tips

Friday, March 6th, 2009

2177365274_6ca7ff7056_bWhen times get tight, it’s no secret that the marketing is the first thing to go. On our blog, we’ve written about what a tragic mistake this is. If you aren’t showcasing your brand out in the marketplace you basically ensure its quick death. Here are a few “no budget marketing tips” to tide you over. Warning: the following strategies require a lot of elbow grease, but if business has slowed down, you have no reason not to try them out. Or, if you’ve had to sacrifice your media buying budget, invest instead in a great PR firm who can guide you through the following no budget marketing strategies:

1. Public Relations

I wouldn’t recommend delving into the world of media relations without a trained professional to advise you, but there are certainly some tactics you can employ to get the press to cover your business. You can learn a lot from Peter Shankman’s free service, Help a Reporter Out. He offers some sound advice to help you be the best publicist you can be for your company.

2. Barter

Smart marketing is so often about creating smart partnerships. Sure you can’t afford to hire XYZ Corp., but if you know they need (and can’t pay for) some of your widgets, then you’ve got a deal! Be sure you have your marketing objectives in mind and reach out to the companies that can help you get there. If you can offer them something they want in exchange, then you’ve essentially doubled your no budget marketing budget.

3. Get online

Does your company offer a product or service that can really help others? Do you think you have advice to share that can help people find solutions to their problems? If the answer is yes, then you were practically born to blog! Check out sites like ProBlogger and CopyBlogger to learn everything from the basics to really sophisticated online marketing strategies. It may not necesarily be comfortable for you to learn the fundamentals of marketing online, but you know what, neither was building your company. And if you want to stick around for the long haul, commit to embracing this wildly effective (and inexpensive) marketing strategy.

4. Network

I’m a huge proponent of “your network is your net worth.” People that say that Chamber After Hours and other professional mixers aren’t effective are simply not effective networkers themselves. You don’t have to join everything. Again, keep in mind your marketing strategy and pick the groups you would like to be a part of, which may have the most key influencers to help you get there. And then you have to work. Hard. Keith Ferrazzi is my favorite thought leader on this subject and you can learn a lot from him about how to create and keep relationships that will help you grow your business.

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Three communication ripcords for your crises

Monday, March 2nd, 2009

2366781371_e32e733521_bContrary to popular belief, crisis communication training shouldn’t only be reserved for executives at AIG and the like. Its methods and tools can be helpful to any small business owner who may be in a pickle. Here are my three favorite communication “ripcords” to ensure that your reputation won’t free fall when your company is facing an issue that will bring on media and public scrutiny.

1. Understand that news doesn’t necessarily break in newspapers anymore. Thanks to the wide world of consumer-generated news, citizen journalists and social media, companies no longer have the luxury of waiting to respond to bad news. So in the immutable words of one of my crisis communication idols, Tori Clarke, “Deliver bad news yourself, and when you screw up, say so – fast!” This advice has never been more important as it is today, when a picture and a sound bite can travel across the world in a nanosecond and put your reputation at risk. Understanding this fact will help you to develop the sense of urgency you need when responding in a crisis.

2. Tell a story. Here’s a tip for the more advanced students of media training. When your back is against the wall and you’ve run out of key messages to convey your point, always have a “story” in your back pocket. Think of it this way – when you go on vacation and you return and your neighbor asks you how it was, you don’t list the facts, “We boarded the plane to Orlando. We checked into the Disney Resort. We picked up our park tickets. We headed to dinner.” You tell a story. “The funniest thing happened after we arrived at the hotel, they said they didn’t have our reservations! So we waited in the lobby for two hours while they scoured the reservations to find us a room. It was all worth it in the end because they ended up picking up the tab at the Resort’s four-star restaurant!” See the difference? You can do that in an interview too. A good, funny or heartwarming story may take the focus of the negative aspects of the story. So, work hard to become a good storyteller and you can essentially become a good interviewee too.

3. There’s a difference between “no comment” and “I don’t know.” Never say, “no comment.” It is the number one thing you can say to imply guilt. Now, if your lawyers have told you expressly to not comment on an issue to the media, you can say, “On the advice of our legal team, we cannot address that question at this time, but what I can tell you is that we’re working diligently to solve this problem and when we do, you will be the first person to hear about it.” Conversely, always say, “I don’t know,” if in fact, you don’t know. Never speculate or respond to hypothetical answers. The trick to this method is being accessible to help the reporter get the answers he or she needs in a timely manner. So respond, “I don’t have that answer, but let me put you in touch with our Director of Quality Control; when is your deadline?”

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Talk’s top ten Super Bowl ads

Monday, February 2nd, 2009

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Everyone’s talking about our Talkies

Friday, January 30th, 2009

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Check out the latest buzz about Sunday night’s big game - no, not the Super Bowl, but our Talkies awards!

Star-News

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WECT TV6

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Ad of the Day: Starbucks asks, “Are you in?”

Tuesday, January 20th, 2009

This Starbucks ad is running to coincide with Inauguration Day. It’s part of a greater effort to celebrate this historical occasion: Starbucks is promising a free coffee to everyone that pledges five hours of volunteer time this week. This campaign is a perfect example of incorporating current events in your cause related marketing campaign. After all, today President Obama declared this the “era of responsibility.”

Talk is heeding the President’s and Starbucks’ call and volunteering for local organizations in our community like the Brigade Boys & Girls Club, Habitat for Humanity, Junior League of Wilmington and of course, for our friends at Carolina Canines. Hopefully Starbucks’ campaign will inspire others to answer the call for volunteerism.

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Talk helps businesses in the Carolinas attract new customers, mitigate issues and increase profits.

 
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