Internet Marketing Services, Wilmington NC

Archive for the ‘Public Relations’ Category

Journalism is Changing

Tuesday, June 9th, 2009

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I went to Journalism school many years ago. But I didn’t pursue a career in journalism. I chose public relations instead. PR allows me to combine my interests in business and communications. And I’ve always enjoyed working with the media.

But journalism is changing. Daily papers are failing. Audiences are shrinking. As the industry struggles to accommodate changes in technology and readership, the norms for reporting seem to be changing too. Bias is creeping into reporting. And in too many instances, it’s jumped right in, taking a front row seat in the news department instead of being relegated to the opinion pages.

Inflammatory adjectives now appear in reporting on a regular basis. And information that would completely change the tone and nature of an article are too often omitted. A sin of omission is still a sin, isn’t it?

Drama and controversy sells newspapers and viewership. The media is a business and it’s struggling. I can’t say with any certainty that this shift in journalistic standards and practices is a direct effort to retain earnings, but it gives one pause.

I love working with the media. It’s why I chose to work in PR. But I long for the days when journalistic standards were as stringent as they were in my days at Howell Hall in Chapel Hill.

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Write or Wrong?

Tuesday, May 19th, 2009

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With college graduation recently behind us, we’ve been getting our share of cover letters and resumes from new grads looking for a job. And yes, once again I am unfortunately reminded that universities are granting diplomas to young men and women who can barely string a sentence together. What’s truly amazing is that most of these students have degrees in communications, marketing (and sometimes journalism). I think that too many of our high schools and universities have done these young people a grave disservice by not teaching them how to write. And by not being honest with them about how important writing skills are to a career in communications.

One of the questions that I always ask an interview candidate (young and old alike) is how they rate their writing skills. Then I ask them if they like to write. You would be amazed at how many people looking for a job at a communications agency are nonchalant about telling me that their writing skills are weak, and oh yeah, by the way, I don’t really enjoy it much either.

If you can’t write well, you can’t work at Talk. Period. No exceptions. We give prospective employees an on-site, timed writing test, spelling test and grammar test. Lots of candidates fail. But we give these tests to identify candidates who will succeed at Talk. A poor writer doesn’t belong in marketing communications. There is no amount of smart graphics or Internet wizardry that is going to hide poor writing. Everyone, from graphic designer to office manager, should be adept at drafting a cogent, well organized memo, budget and business proposal. And the account managers and copywriters should be writing prose that makes people laugh, cry or sing on a regular basis.

Agencies often differ by specialty: website design, graphic design, advertising or PR. But regardless of their focus, all agencies write marketing messages for their clients. Great writing (and by extension, great messaging) is the foundation of a successful marketing campaign. And it’s the foundation on which Talk is built.

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Top five survival tactics for media outlets

Monday, May 18th, 2009

3246176090_765195f545_oEveryday the headlines about news outlets seem drearier and drearier. Yes, this economy is rough, but many newspapers, magazines and broadcast stations have and will continue to be phased out, not because of the economic climate but because of their refusal to conform to new media standards. So in a time when all the big wigs are rethinking their strategies, here are my top five survival tactics that I think will be critical to the reinvention of the news media.

1. Go to where the audiences are: Sorry Wall Street Journal, but you missed the point when trying to advise your reporters on how to engage in social media. We will advise our clients to consider how they want their staff to participate in social media, but the WSJ policies inhibit instead of encourage participation. Coming from the negative perspective of “what’s the worst that can happen online,” WSJ leadership is missing out on an incredible opportunity that other outlets, like the New York Times Co., are taking advantage of.

2. Involve news consumers in news reporting: This week, Newsweek joined the likes of CNN and integrated its news reporting on Facebook in a major way this year. The magazine aired a live interview with Treasury Secretary Tim Geithner through its Facebook page on Monday. Fans had the opportunity to submit questions and comments through Facebook, playing a primary role in the Newsweek interview. In a similar setup just this month, Arianna Huffington interviewed  billionaire Sir Richard Branson on the maiden flight of his Virgin America for Digg.com. Huffington chose the most popular of the more than 1,500 reader questions submitted on the Digg Dialogg page. This not only made for a more interesting and unconventional interview (even for the outrageous Branson) but visitors on Digg had an actual stake in the interview, making its outcome more compelling to them.

3. Create a niche product: I’m always bragging about our local paper in Wilmington, N.C. Not only do they belong to the great New York Times Co., but they are so out in front of adapting to the changing media landscape, that I wonder if they’re not even ahead of their parent. The Star-News has created the new website MyReporter.com, where if you have a question about “life in coastal North Carolina,” you can ask it and have the local paper’s team of reporters find the answer for you. It’s a natural fit, right? Reporters spend all day researching and know how to find answers in ways the general public don’t. While the jury’s still out on the site’s moneymaking potential, it looks promising. “Site Sponsors” can also answer reader question that relate to their line of business, offering a unique opportunity for online exposure.

4. Become less reliant on ad sales: If there was ever a time we ever needed a new strategy for traditional ad sales,  that time is now. Decreasing ad sales may responsible for the biggest hit media outlets have taken over the past year. Signs don’t point to a swift or simple resolution. But let’s think outside the box. There’s a reason Entertainment Weekly’s website content has grown richer and its page numbers have dwindled. Offer advertisers opportunities to grow, interact and engage with readers and viewers and that is a sound start.

5. Open up: This seems to be a major problem for TV networks and movie studios alike. Naturally, no one in their right mind thinks it’s OK for an unfinished $200 million super hero movie to leak on the Internet. However, if there is a funny clip or sketch on a cable or network program, the aggregation of that on the Internet will help you in the end, not hurt you. NBC and Fox got smart and along with other networks, signed agreements with Hulu.com so they can get some monetary value from their viral videos.

Photo by: j2taranto

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Make national awareness days work for you

Friday, May 15th, 2009

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These days it seems like every day is earmarked for one cause or another – a historical figure’s birthday, a health awareness day and even National Talk Like A Pirate Day. Though some observances may be lesser known, they can still offer a great tie-in to your business.

Awareness days come in all flavors. The trick is knowing where to look to find the ones that fit your brand. EPromos.com takes a straightforward approach to observances including national holidays and many social and health awareness dates while BrownieLocks.com runs the gambit from serious to kooky.

At Talk, we’ve celebrated our top dog, Camden, for the past two years on National Take Your Dog To Work Day. We invited clients, friends and media to stop by and see what we’re all about.

Here are some sample dates by industry that you may want to take advantage of:

General Business:
National Business Image Improvement Month – May
Effective Communications Month – June
National Business Etiquette Week – June 1-7
National Take Your Dog To Work Day – June 26
Women’s Small Business Month – October
Customer Service Week – October 6-12
National Boss Day – October 16

Healthcare:
Arthritis Awareness Month – May
National Running & Fitness Week – May 17-23
National Cholesterol Education Month – September
Healthy Aging Month – September
National Physical Therapy Month – October

Education:
College Savings Month – September
International Literacy Day – September 8
America’s Safe Schools Week – October 21-27

And even though I started a new healthy living routine involving Special K twice a day and working out every evening, I may have to cheat just a little and celebrate National Chocolate Chip day today!

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Talk on the Street: May 11-17

Monday, May 11th, 2009

social media and business events wilmington ncWelcome to our first edition of Talk on the Street. Every Monday we’ll be posting events, seminars and meetings you can’t miss if you live in Southeastern North Carolina. So, if you’re interested in business, marketing, advertising, public relations, social media, networking and much more, check back here weekly. Send any events for our consideration to kirsty@talkinc.com.

Thursday, May 14 | Coastal Entrepreneur Awards

Join our favorite business journal and hundreds of the region’s most inspiring entrepreneurs for breakfast at the UNC Wilmington Burney Center. Co-presented by the UNCW Cameron School of Business, the event will honor the “Cape Fear region’s next generation of business stars.” Register online here.

Saturday, May 16 | Wilmington Bloggers Meetup

This is the 7th meeting of a new group in Wilmington, who informally gets together the third Saturday of every month at Connections Internet Cafe on Racine Drive, to talk about blogging, Internet marketing and social media. Whether you are a novice or an expert, you will fit right in with this group of journalists, small business owners, Realtors, business coaches, marketing mavens and much more. You can RSVP through Facebook.

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Things We Love 5/6

Wednesday, May 6th, 2009

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Debbie loves Cracker Barrel – I made my first pilgrimage to the Mecca of southern cooking last week. I was concerned it wouldn’t live up to the hype. But it actually surpassed it. The veggie platter was yummy and the service friendly. When they learned it was my first visit, they gave me a beautifully wrapped map detailing all 579 locations across the country. The map (and enclosed Chix Stix candy) kept the Talk team well entertained on the way back from a business meeting in Winston Salem. I got a great lesson on my state capitals. And a delicious reminder on how excellent customer service and smart marketing is the best way to bring your customers back for seconds.

Jennifer loves organization tips – Those who know me know I am an obsessive straightener and organizer.  I continue to be fascinated by those who can live and work amongst clutter.  So, I was delighted to come across an articled titled “10 Ways to Let Go of Your Stuff - Confessions of a Clutterer” in the March issue of Real Simple magazine.  The author, Erin Rooney Doland, makes some wonderful points for those who are trying to recover from this condition.  You can read more at Unclutterer.com or RealSimple.com.

Kirsty loves my Share This button – I installed this plugin on my FireFox browser to help me more easily share great content I come across online. With the click of a single green button, I can email, IM, Text or post what I read to more than 30 social networking and bookmarking sites. Now, I never have to worry about looking for a post’s sharing button, or fret if they don’t have a button for my favorite sites.

Nathan loves Twitback – I wrote about a number of elements that really make Twitter better for businesses a few weeks ago, and one of these elements was creating extended profiles, or what some call “twitter backgrounds”. These custom twitter backgrounds work great for branding your twitter profile more, or giving that little bit of extra information that the normal twitter profile just doesn’t provide. It used to be that in order to create this extended twitter profile, you had to have some photoshop skills, or access to someone who did. Well, Twitback handles all that for you!

Shawn loves Birds Of A Feather, Letterpressed Together – Yes, this is another letterpress blog. But this time with a twist. Color. And lots of it. Bright colors have really been catching my eye lately. Perhaps it’s because I am redesigning our Talk business cards and Web site with a fresh new palette, or maybe I’m just feeling it this spring. Whatever the reason, the letterpress experts over at Studio On Fire really hit the ball out of the park with a colorful peacock themed wedding invitation set.

Susan loves periodic table of typefaces – I’m a self-proclaimed font dork. I can spend hours looking through sites like dafont.com and myfonts.com checking out the latest and greatest fonts. And the periodic table of typefaces make finding classic fonts I like (and even ones I don’t) that much easier. Though it only shows one or two letters, that’s usually enough for me to know if the style fits what I’m working on.

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PR lessons to be learned from Amazon.com crisis

Tuesday, April 14th, 2009

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In the glitch heard round the world, Amazon.com is this week paying for its poorly handled cataloging error that marked all 57,310 gay and lesbian books as “adult content,” thereby excluding the authors from their rightful place on the site’s lucrative sales rankings. This set off your worst-nightmare-crisis-communication scenario and in its wake is an important reminder of some essential PR lessons.

1. Tell it all and tell it fast.

This is my hands-down favorite and truly the first commandment of crisis communication. It’s the first commandment and Amazon.com didn’t do it. They released this wish-washy statement late Sunday instead:

“We recently discovered a glitch to our Amazon sales rank feature that is in the process of being fixed. We’re working to correct the problem as quickly as possible.”

It doesn’t tell us what happened, doesn’t tell us it’s a priority to get fixed and it doesn’t show any empathy to the community it offended with the censorship error. If anything the statement just inspired greater anger, which has dominated the Web and the Twitterverse for the last two days. That brings me to point number two.

2. When you do something wrong, expect your customers to tell you - in force.

As if this technical glitch wasn’t enough of a challenge to fix, now Amazon had a full-fledged crisis on their hands. Thousands of Twitter users began tagging their posts with #amazonfail, making it one of the most popular searches on Twitter. In addition, some of the affected authors started a boycott petition online that has at this time attracted more than 22,000 signatures. In today’s online environment, you can barely afford to make such a mistake, let alone not be held accountable for it. This makes your initial statement ever more important.

3. Squash conspiracy theories.

By letting the Web run rampant with conspiracy theories, you are essentially prolonging the story and keeping it front and center in the news. Face the conspiracy theories head on. In this case, a hacker tried to get publicity take credit for the error. That is why it is so important to try to be as detailed as you can in your statement and answer any questions you expect up front, before they are asked of you. Otherwise you will have every disgruntled employee and competitor try to take control of the story from you.

Photo by: bronwynmaye

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Talk helps Azalea 5k get off to a running start

Wednesday, April 8th, 2009

Talk recently scored some ink for Wilmington Orthopaedic Group’s Azalea 5k race and an exciting new fitness class leading up to it. Designed for people interested in gradually becoming runners, the Walk-to-Run fitness class teaches novice runners how to set their pace and garner enough energy to finish the Azalea 5k on May 2.  Sponsored by Wilmington Orthopaedic Group, the second annual Azalea 5k benefits the Girls on the Run program of the Wilmington Family YMCA. Participants can register through the race’s Facebook page or on Active.com.

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70 story ideas that will get you publicity*

Tuesday, April 7th, 2009

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* Disclaimer: Please consider seeking the help of an experienced PR pro when pitching these story ideas. You should be aware of them all so you can alert these pros of newsworthy happenings at your company. So often, clients are surprised by just what may be of interest to the media. All of these ideas are tried and true, meaning that I’ve had ink from each and every one. Enjoy!

Operations

  1. You are moving locations
  2. You are adding a location
  3. Company name change
  4. Expansion plans are announced
  5. Company adds a new division/new services
  6. Cutting edge program no one else is offering
  7. Construction begins on a new project
  8. Announce first, best, only program
  9. Quarterly/yearly earnings
  10. Unusual office policies
  11. Announce expanded service area
  12. New clients, customers, contracts

Digital (the preponderance of health and lifestyle reporters have been replaced by tech reporters who are always looking for new stories!)

  1. Announce new website
  2. Announce website redesign
  3. New or redesigned blog
  4. Online promotion, like a Twitter scavenger hunt
  5. Announce a social media campaign
  6. Host and promote a webinar

HR

  1. You hired a new employee
  2. You promoted an employee
  3. Employee wins certification/award
  4. Employee appointed on a board
  5. Executive profile for business magazines
  6. Summer internship program

Marketing

  1. New logo/brand
  2. New ad campaign
  3. Promotion/giveaway
  4. Grand opening
  5. Story about company featured in national media outlet
  6. Announce new customer incentive
  7. Customer appreciation event
  8. Send photos into the social pages of local and regional magazines after a high-profile event

Industry

  1. Industry-specific trend story for trade publications
  2. Industry-related event promotion
  3. Announce staff attendance at an industry conference
  4. Announce speaking opportunity at industry event
  5. Announce membership/leadership in industry associations
  6. Byline article on best practices
  7. Company earns industry honors
  8. Ways you are leading the industry
  9. Sponsor an industry event
  10. Announce participation in trade show
  11. Make a magazine’s list of best, fastest-growing

Corporate Social Responsibility

  1. Announce employee-driven program like canned food drive or sending care packages to the troops
  2. Announce new corporate giving program
  3. Announce title sponsorship for charitable event
  4. Announce major donations to charitable organizations
  5. Anything that involves kids! Maybe you host the local Future Business Leaders of America for a day to teach them what you do.
  6. Announce a one-day promotion to donate your service/product to area non profits
  7. Challenge another business or organization to beat or match your fund raising goal

Human Interest

  1. Company anniversary
  2. Employee with unusual hobby
  3. Employee who overcame the odds
  4. Office weight loss challenge
  5. How is your office going green?
  6. “Good News” story to counteract all the “bad news”
  7. Random acts of kindness
  8. Random acts of randomness (I knew a business that got press because it saved a piece of pound cake in the company fridge because it had the image of the cartoon, ZIggy in it. I also knew a law firm who got press because its employees were taking care of a nest of baby geese in their backyard)
  9. New art installation in office
  10. Office interior design and how it relates to productivity

Problem-Solution

  1. Offer advice that solves readers/listeners/viewers problems
  2. Regular segment on TV news (great for chefs, landscapers, financial planners)
  3. Become a guest columnist for the newspaper or local magazine
  4. Make a list (best places to eat)

Trends

  1. Holiday-themed story
  2. Season-related story (think summer and dematologists)
  3. Pop Culture-related story
  4. Animal-related story
  5. Economy-related story
  6. Current events (like Wimbledon)

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Things We Love 4/1

Wednesday, April 1st, 2009

Debbie loves Chuck, the cute nerdy (not) guy that comes on NBC every Monday at 8:00 p.m. and makes me laugh out loud for an hour –  Zachary Levi stars as Chuck and he’s constantly getting in and out of close calls with super secret spy pal/love interest Sarah. I rarely get this attached to TV characters, but this is one of the few programs that I schedule my evening around. I’ve become a fan on Facebook and I’ve checked out their website a time or two. I usually post something about the show on Twitter or Facebook before or after tuning in. Sigh. I have a TV crush. Sorry dear.

Holly loves parents on Facebook – I know it sounds a little crazy, but I honestly love that my parents and their friends are starting to hop on the Facebook train. My Facebook profile has become such a personal, important component of my life over the last four years, and it’s nice that now my parents are able to take part in it. I no longer have to describe in detail the events I went to or the pictures I took, because all of that is for their viewing pleasure on my page. I’m excited we are learning how to use social media to stay connected as a family - I just hope they keep the stalking to a minimum.

Kelly loves the Wilmington Azalea Festival.  By far the best party every year in the South, the Azalea Festival is a five-day celebration of local artwork, tours of amazing gardens, rich history and southern culture.  With concerts, fairs and pageantry, there is something for the whole family to enjoy.  I first attended the Azalea Festival shortly after moving to this beautiful coastal town five years ago and I have not missed one yet!

Kirsty lovesLiving Social” is social cataloging for Books, Movies, TV Shows, Albums, Video Games, Beer, Restaurants and more. Its “Pick Five” is also the hottest trend on Facebook. The site touts itself as the the most comprehensive interest-based online community, helping more than 7.5 million users catalogue their interests, seamlessly integrating with Facebook, MySpace, Bebo, hi5, and Orkut. That’s for sure. Facebook friends across the nation have been bonding over the top five movies they grew up on, the top five albums of all time and the top five TV shows they’ve seen every episode of.

Nathan loves delicious – No, not tasty snacks, though he does love those, too, but what is considered a social bookmarking site. In other words, in the same way you can “bookmark” a page in your browser for viewing later, with delicious you can bookmark it online, allowing you to access it from anywhere that has an internet connection. What’s more, you can also share all of your bookmarks easily with your friends! For example, check out what Nathan has bookmarked recently.

Susan loves Clever design – Some people go through life plotting out stories based on random actions they see. Some notice smells wherever they go. Others see designs and patterns in even the most innocuous settings.  And then I see pictures like this, where the latter of those types saw something and took the time to make it a reality simply because they could, and I just sit in awe a few minutes.

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Talk helps businesses in the Carolinas attract new customers, mitigate issues and increase profits.

 
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