Internet Marketing Services, Wilmington NC

Archive for the ‘Internet Marketing’ Category

Local SEO Webinar Slides from Talk in Wilmington, NC

Thursday, September 24th, 2009

Thanks again to everyone who attended our Local SEO webinar! If you have any additional questions that we didn’t get a chance to answer, please feel free to leave it in the comments below and we’ll respond how we can there! Check back next week for video clips of the presentation.

If you’re interested in further assistance with your local internet marketing efforts or claiming a business, you can contact us for a custom package or check out our Lost & Found, Local SEO package.

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Armano Says Social Media Is Like Teen Sex

Tuesday, August 25th, 2009

The following article by Jeff Elder appeared in the August 25, 2009 issue of The Charlotte Observer
jelder@charlotteobserver.com

sofresh0825_01

Debbie Elliott (left), President and Creative Director of Talk, Inc speaks with Tim Moore President of Say It Social.com during the Social Fresh social media conference.

Businesses need to outgrow the “gangly teenage” phase of social media and adopt best practices to get the most out of Twitter, Facebook and other tools, said national experts at the Social Fresh conference Monday in uptown Charlotte.

About 230 packed the conference at the Holiday Inn, including reps from Bank of America, Duke Energy and Piedmont Natural Gas. Walmart sent three from its Arkansas headquarters.

Keynote speaker David Armano told a spillover crowd that businesses on social media today are like teenagers experimenting with sex: They don’t know what to do, but they really want to do it. Then they’re disappointed when they finally get to do it.

Armano is with Dachis Corp., a new social media consulting firm in Texas founded with $50 million in venture capital. He closed his talk by telling businesses to look beyond this teenage phase.

“It’s time to grow up,” Armano said. “Social media is here to stay. In five to 10 years we won’t even be talking about this stuff.”

He compared the change happening now to when e-mail became commonplace.

He cited Best Buy’s use of social media to allow sales employees to share expertise and best serve customers in all of its stores. So if a customer in one state has a question about a computer modem, a sales rep in another can help. Representatives from utilities Duke and Piedmont said they are looking at using social media for a variety of customer service needs rather than just alerting them in emergencies.

Charlotte’s Kathleen Hessert – famous for teaching Shaquille O’Neal to tweet – told a crowd that knowing how to post on social media and knowing the right way to represent your company are two entirely different things. Social media have boomed, and many businesses must play catch up, she said. “It took 50 years for TV to build the audience social media has in five,” said Hessert, who runs the consulting firm Sports Media Challenge from her six-person office at N.C. 51 and Carmel Road.

Bank of America vice president Andres Echevarria, one of several BofA managers at the conference, said he believes social media can help in “flattening the organization,” so expertise can be shared throughout. Many people know how to use Twitter and Facebook personally, but using them within an organization requires new strategies, he said.

Jason Keath, who organized the conference, plans a follow-up event in Charlotte, and is planning events in Nashville and St. Louis.

Jeff Elder writes about how we live online. To see videos from the Social Fresh conference, see his blog, http://atcharlotte.blogspot.com

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Tech Talk: What is Search Engine Optimization (SEO)?

Friday, August 14th, 2009

Tech Talk - Talk, Wimington NCThere’s a lot of terms flying around in this new age of “social technology”, where companies like Facebook, Blogger, and Twitter are becoming household names. But what do any of these terms really mean and why should you care? That’s what I’ll be explaining in my weekly Tech Talk.

What does SEO mean?

SEO stands for Search Engine Optimization, which is the act of getting websites to show up in the search results for specific keywords on search engines like Google, Yahoo!, or Bing.

For example, it’s through proper SEO that we get Talk’s website to show up when people Google “public relations wilmington nc“.

Why is SEO beneficial?

Every month 10’s of billions of searches are being done on Google alone, not to mention other search engines. That means that billions of people are searching online for specific information, products, or services every month. If you’re targeting the proper keywords, that means that thousands of people could be finding your product or service every month, and that leads to more profits for you, or at the very least, more exposure for your brand. If you’re not targeting any keywords, however, that could mean your site is being lost in the great abyss of the web.

How does SEO work?

There’s a lot that goes into just how SEO works, but there’s fundamentally 3 parts to SEO.

1. Each website has many web pages.
2. Each of these web pages should have a few keywords being used on them.
3. Each of these web pages should have links, that carry “juice”, with the keyword for the web page its linking to being present in the link itself.
4. Link juice is the value being passed from one domain to another as determined by the search engines.

What those 4 steps describe are the following action: I am currently explaining SEO as a component of Internet marketing, in wilmington nc. With that past link, I was pointing to a web page with a link, targeting a specific term, passing “link juice” from this domain (www.talkincblog.com) to another domain (www.talkinc.com).

There is a lot more that goes into SEO than what I described above, for example, determining the competitive value of a keyword, figuring out which web pages (and domains) will pass the most link juice (since not all links are created equal), how to create a proper information architecture to improve link juice flow on a site, and more. But the above describes the fundamental concept behind SEO and how it works.

How can I use this for my business?

If you’re business is located in Wilmington and that’s where you predominantly do business, my first suggestion to you would be to focus on each page of your website (number 1 from above) to improve your on page optimization. Specifically, I would add “Wilmington, NC” to the end of whatever is in the <title> tags of your website (the title tag controls what each web page is called).

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When to use nofollow - SEO Tip

Friday, August 14th, 2009

While search engine optimization is a little more advanced, I figure it can’t hurt to do quick little SEO Tips once and a while that small (and big!) business owners can use to help their site.

There’s been a lot of discussion over the recent months on the usage of the “nofollow” attribute that you can apply to any links you have on your website. Recently Matt Cutts (from Google) spoke on the topic in a video over on SEOmoz, delivering what many will consider a good verdict on the matter.

When to use nofollow

Remove any No Follow links you have that are pointing to other pages internally on your website. The best use of the No Follow attribute is for links pointing OUTSIDE your domain that you may not be entirely comfortable vouching for.

What does a No Follow link do and what does it look like?

What a No Follow link does is block search engines from sending “juice” to the page you’re linking to so that page is less inclined to show up in search results. If you’re still a little fuzzy on what “nofollow” attribute means, you can see it in action below.

<a href=”http://www.talkincblog.com” rel=”nofollow”>This is an internal blog link with a nofollow attribute</a>

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Five Steps to a Successful Social Media Policy

Friday, August 14th, 2009

Whenever I speak with a client or group about social media, a question inevitably comes up is how to monitor and regulate employees’ participation online. What are the rules of engagement? It’s an important question and one that should be answered in advance of launching a company blog, Facebook page, twitter account or any other form of social media. By having a clearly articulated social media policy in place, you can avoid the pitfalls that often arise in the wild, wild west of social media.

Here are five elements of an effective social media policy:

1. Define It and Sell It

  • Make sure your employees understand social media. Don’t presume they “get it.”
  • Define your goals for participating and mandate that employees’ online activity support these goals.
  • Sell employees on why they should participate and how both they and the company will benefit.

2. Determine Rules of Engagement

  • Who participates? All employees or a select few?
  • How often are employees required to post online?
  • Define SM venues where employees can and can’t participate.
  • Is participation mandatory or optional?
  • Be transparent – names should be attached to all postings.
  • Be generous – support your online friends; engage in conversations; give credit where it is due when sharing information.
  • Appoint a SM czar. Employees need an internal resource who can address questions and concerns, review topic ideas, etc.

3. Write What You Know

Employees are often intimidated by social media and are reluctant to participate. Overcome this by simply writing what you know. Each person in an organization contributes skills and knowledge. Share your particular expertise.

4. Customize to Your Unique Needs

Social media policies are not one-size fits all. Companies should customize policies to the unique characteristics of their industry. For example, schools need to determine if teachers can friend students on Facebook, and high tech companies need to restrict sensitive data.

5. Update Policy Often

Technology changes at lightening speed. And online conversations are organic. For both of these reasons, social media policies should be updated often to ensure they remain relevant.

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Five guidelines for the anti-social

Thursday, August 13th, 2009

Social media fanatics are social_media_clutterjust that. Fanatics. They want to meet new people, talk to new people, and share information with new people. And they do it all while making said new people feel right at home.

But if you’re not ready to jump right in to hundreds of new relationships, follow these simple guidelines to ease yourself into the social world.

Don’t over think it. No one’s expecting you to become a social media guru over night. It takes time to build relationships. All you need to do is take the first step. Read blogs in your industry or follow industry-folks on Twitter so you know you have something in common with them from the get-go.

Listen and Observe. Spend a little time lurking behind the scenes online before you interact. Get a feel for the community and the people on it. That way when you are ready to say something, you’ll be sure you say the right thing to the right people.

Start Small. You don’t have to talk to everyone right away. Find a few people who interest you and start a conversation. It can be as simple as commenting on something they’ve said or sending them information you think they may enjoy.

Get your feet wet. Once you’ve made a few online friends, it’s time to broaden your reach. Find out who they follow and follow them. Then reach out to them. Read blogs that your favorite bloggers recommend and comment there too.

Jump on in. Now that you’ve gotten than hang of meeting  new people, keep it up. Try to interact with at least three people a day by commenting, retweeting, or simply saying hi. It doesn’t have to take much to build relationships. Just a little time and energy.

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5 Ways to Determine if Your Website Needs a Makeover

Friday, August 7th, 2009

carsWe just gave our website a makeover. Check it out at www.talkinc.com. Companies change over time and it’s imperative that your website keep pace. Think your website needs a makeover? Ask yourself these questions:

Content – Does a first-time visitor to your site understand the nature of your business in 5 seconds or less? Less is more on the Internet. And content is king. Make sure your copy is punchy, direct and written to SELL. All content we create has two primary objectives: selling to visitors and optimizing for SEO.

Design – Does your company perform like a BMW, but have a website that looks like a Chevette? Your website should be a visual representation of your company’s image. Design matters. A poorly designed site implies your company has low standards and will do sub-par work.

Navigation – Do visitors need a GPS system to navigate your site? Well-designed navigation should be flat, intuitive and rife with internal links. Internal links connect pages within the site and when done effectively, can improve time on site, drive sales and boost SEO.

SEO – Is your site built on an SEO platform? Search Engine Optimization is the bedrock of effective websites. An SEO platform allows you to effectively market your site now and into the future. Retrofitting a site for SEO is time-consuming and costly. Get it right the first time.

Content Management System – Is your site built on a Content Management System (CMS)? A CMS allows you to make updates without having to hire a web programmer. At Talk, we build each of our sites on our custom Content Management System. With just an hour’s training, you can maintain your own site.

If your website needs a makeover, give us a call. We’ll Talk.

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What is a Short URL like TinyURL or Bit.ly? - Tech Talk

Friday, July 31st, 2009

Tech Talk - Talk, Wimington NCThere’s a lot of terms flying around in this new age of “social technology”, where companies like Facebook, Blogger, and Twitter are becoming household names. But what do any of these terms really mean and why should you care? That’s what I’ll be explaining in my weekly Tech Talk.

What is a URL?

Before I explain what a short url is, let me briefly explain what a URL is. We all use URLs every day, in most cases without even thinking about it.A URL, put simply, is the location of a web page on the internet.

For example, www.talkinc.com is a URL that takes you to our homepage.

What is a short url?

A short url, as you might suspect, is actually a shorter URL that can be used to direct people to the normal, longer url. For example, http://bit.ly/nfrsq is a short url for http://www.talkinc.com. They both go to the same place, the only difference is that the short url redirects people to our “long” url.

Why did short URLs come about?

Short URLs really began around 2002 in a variety of forms but didn’t really begin to become popular until internet services based on text messaging such as Twitter were created.

The reason short urls became so popular with these text oriented services is because, as you may know, text messages can only be 160 characters in length. This made the need for conserving characters all the more important. The ability to take a url from 50 characters down to 20 was too attractive to pass up.

Why use URL shorteners?

Often times during the process of redirecting someone from the short url to the long url, the short URL service commits an action, such as tracking the number of people who clicked on the link, or serving up a specialized page. These actions means short url services provide additional benefits for marketing, branding and so forth.

For example: We use bit.ly because it has great statistics on impressions and conversions which help our marketing efforts. Digg has created their own URL shortener which aids them with much the same, along with additional exposure of their brand.

Which URL shortener should I use?

If you have a need to use a URL shortener, such as sharing content across social networks, twitter, or text, then I would suggest using bit.ly. There are other shorteners, and Danny Sullivan has written a great comparison of the different shortening services for those interested in part of the technical depth. If you’re not, just use bit.ly!

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All copywriting should be from an SEO standpoint

Wednesday, July 22nd, 2009

While I am certainly no copywriting master like Debbie or Susan here, I do wield my force in search engine optimization and other online strategies. What I have been noticing, however, is probably what most of you in the copywriting or public relations industry are noticing (and where the money is going): SEO is a “new” copywriting tool.

All copy on the web should be written from an SEO standpoint.This means writing from the basis of keywords that will optimize your online exposure and narrow the focus of your message, making your work that much more effective.

A marriage between SEO and copywriting means more sales. If search engine optimization is the act of getting your information found by your customers based on the keywords your customers are already searching for, then using the very same words your customers found the content with to begin with should improve sales due to your copy resonating with the consumer. This, no doubt, provides the best use of the content, or copy, being created.

Use SEO methods in your copywriting to improve your content.

  • You improve sales by using words that resonate with the customer - it’s what they searched for, after all.
  • You’re writing copy that not only sells, but gets found by your target audience.
  • Your copy is benefiting your website as a whole due to its search engine optimization components.

    If you’re looking to do copywriting or press release writing, an understanding of search engine optimization is becoming more and more critical to the point where it’s beginning to be listed in job requirements. This makes perfect sense, since copy and content should have been created this way to begin with. And with the majority of content going digital, even the copy you’re writing for traditional outlets are finding their way to the internet.

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    Social Networks Include More than Facebook, LinkedIn and Twitter

    Monday, July 20th, 2009

    I’ve been researching social networks sites lately and came upon a helpful list of niche sites posted by Social Media Answers. It illustrates that there are many social networks out there for a wide variety of interests, both personal and professional. All of us only have so much time in the day, so my use tends to be restricted to those sites that are going to give me the biggest return on my investment. Niche sites are particularly attractive because they enable you to interact directly with people of like interests. To learn more, sign up for our free webinar on How to Use Social Networks to Grow Your Business. It’s this Thursday, July 23 at noon. Click here to register.

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