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Archive for the ‘Branding’ Category

My Love Affair with Facebook is Over

Friday, March 9th, 2012

man woman hands holding broken heartI’m breaking up with Facebook. Like most superficial romances, the infatuation has worn off. I hope the PR & Marketing police don’t come and drag me off to rehab for my subversive ways. But I’m just tired of it. I quit posting to my Facebook page about six months ago. And I quit even looking at Facebook for updates about a month or so ago. And you know what? My life and my career are doing just fine, thank you.

About a year or more ago, the angst set in. I felt overexposed and under-rewarded. I do enjoy keeping up with my nieces and nephews across the country and I love keeping tabs on some high school friends I’ve reconnected with. But even they have begun to temper their activity online. Maybe we all are feeling the same sense of Facebook ennui.

It’s interesting that this sense of malaise coincides with Facebook’s IPO. It will be interesting to watch how this revolutionary technology evolves. Will it go the way of the 1990s dot coms or will it emerge into something truly valuable that its 850 million members can’t live without? Only time will tell. But you won’t hear about it on MY Facebook page.

Excuse while I go do something vastly more rewarding than spending time on Facebook. Like playing Words with Friends or reading a book — on my Kindle Fire.

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A Brand is Only as Good as its Platform. How Strong is Yours?

Tuesday, November 23rd, 2010

Throughout my 25+ year career as a PR and marketing specialist, I have worked with a wide variety of companies to assist them in developing effective marketing campaigns to boost sales and grow their businesses. My first step in these endeavors is to identify the company’s brand platform. What does the brand stand for?  What is the brand mission? What are the company’s values? What is the brand positioning? More often than not, clients (even company presidents of large corporations) do not have good answers to these questions. Most of us are so busy running our business that we unfortunately don’t take the time to create a solid brand platform on which to rest the company’s growth and success.

Here’s a quick summary of the five elements of a successful brand platform. Before launching any marketing initiatives, take time to build your platform. It is well worth the effort and time.

Every strong brand sits upon a platform comprised of five fundamentals:

  1. Mission
  2. Vision
  3. Values
  4. Personality
  5. Positioning

security_blocks1Mission

A mission statement describes a company’s fundamental purpose. It answers the question, “Why do we exist?”

Vision

A vision statement describes a company’s dreams and hopes for the future. The vision statement answers the question, “Where do we want to go?”

Values

Core values are principles that guide employees’ conduct with internal and external audiences. Values impact every aspect of your organization:

  • Personal work behaviors
  • Decision-making
  • Interpersonal interaction
  • Ability to prioritize
  • Success – employees who embody values are rewarded, recognized and promoted

Value examples (do not choose more than 6 — 3 to 5 is optimal):

  • Ambition
  • Integrity
  • Fun
  • Teamwork
  • Quality
  • Learning
  • Compassion

Although these are very important, these are not values:

  • Family (value = close relationships)
  • Church (value = spirituality)
  • Professionalism (value = integrity)

Personality

Brand personality is the attribution of human personality traits to define a brand’s core attributes and characteristics. Examples: creative, warm, friendly, sophisticated, fun, etc.

Positioning

Definition:  A brand positioning statement is a succinct description of how your brand meets the needs of your customers in a unique way that provides real value and is not easily replicated by your competitors.

Purpose:

A positioning statement focuses your marketing strategy by acting as a barometer for marketing decisions. Decisions on how to promote the brand (everything from company name to advertising) should be judged by how well they support the brand positioning.

Structure:

The four elements of a positioning statement include:

  1. Target audience
  2. Business description
  3. Points of differentiation
  4. Credibility – reason to believe

Template:

For (target audience), Talk, Inc. is the (business description) that delivers (points of differentiation) because only Talk, Inc. (reason to believe).

Sample:

For B2B businesses in North and South Carolina, Talk is a marketing communications agency that combines expertise in PR, crisis management, graphic design and Internet marketing to craft strategic campaigns that win. Talk is unique in its use of a proven, 4-step process that helps businesses grow, navigate change and mitigate threats.

How to evaluate a positioning statement:

  • Is it memorable, motivating and focused on your core audience?
  • Does it provide a distinctive and meaningful picture of the brand that differentiates
  • it from the competition?
  • Can the brand own it?
  • Is it credible and believable?
  • Does it enable growth?
  • Does it serve as a filter for marketing strategy?

I routinely host workshops to assist companies in crafting brand platforms. To learn more about how Talk can help your company, call me at 910-371-9770.

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10 Things to know about your Graphic Designer

Wednesday, April 7th, 2010

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1. How long have they or the company they work for been in business?
Freelancers and small shops come and go at an alarming rate. To prevent getting stranded mid-project, ask how long they have been in business.

2. Who have they done work for?
Do you know any of these past clients? Do they have a complete body of work for these previous clients, or just one job? Most reputable designers have amassed many projects per client. If you only see one project per client, chances are the client wasn’t satisfied and moved on.

3. Portfolio. Portfolio. Portfolio.
Make sure you look through their portfolio. Do you like what you see? Do you like their style? Is it varied and fresh or does everything look the same? If it all looks the same, you are probably working with a designer that designs for themselves and not you. Remember that all clients are different and the work should reflect the client, not the designer.

4. Are you truly getting custom work?
Many “designers” rely on creating work from pre-existing templates. Templates anybody and everybody can buy. This is not design. Design need to come from scratch.

5. Good credentials are a must.
How much professional experience does the designer have?  And more importantly, does this person have a formal degree. Don’t get me wrong. A degree does not automatically equal quality. But having a formal education in graphic design gives a professional designer and edge over the others. This person has learned the important foundational principles of design. There are an overwhelming number of unqualified desktop publishers or people who have certain software skills. Don’t confuse this with creative graphic design skills.

6. Do you like this person?
This sounds simple enough, but the relationship with you designer needs to be close. You need to click and be comfortable talking with your designer. They need to be personable, a good listener, easy to talk to and really get what you are saying. You should feel at ease that you will receive a product you will be happy with. And most importantly, you need to have access to your designer. Make sure they will be doing your work. Your account should not be bounced around from one designer to the next. The work will only suffer.

7. Is your designer timely, quick and responsive?
A designer is inevitably the last person in a long chain of events to make or break a deadline. If they are slow, unresponsive or absentminded you will end up in trouble. More importantly you will end up loosing money. Ask them about specific turnaround times. As for time estimates for the major stages of a project and when and how you will communicate status updates. If you are constantly trying to track down your designer you may want to start looking for a new one.

8. Who really owns the artwork?
This should be a simple question but it often gets overlooked. Do you own the artwork during the process and at the end of the project? Many designers retain the rights to the artwork. Clients find this out the hard way.

9. What do you get in the end?
Make sure you have a clear outline of what you will receive at the end of a project. This helps both you and the designer. You know what to expect without getting nickle and dimed to death and the designer won’t feel like you are trying to get more than you payed for.

10. You get what you pay for.
Beware of lowball pricing. As for most things in life, if it seems too good to be true, it probably is. Good design takes time and designers should be paid for their creativity and work.

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CEOs Prefer Magenta. Bodes Well for Talk Pink.

Tuesday, February 9th, 2010

Reprinted from USA Today article published on February 8, 2010

By Del Jones, USA TODAY
Ask CEOs to pick their favorite color and what they select will often be very different than what most people would pick.

images3For example, when 877 members of USA TODAY’s CEO panel took an online personality color test, they were three times more likely to favor magenta than the public at large, three times less likely to select red, and 3½ times less likely to choose yellow.


This, it turns out, is more than a curiosity. Psychiatry professor Rense Lange, an expert on tests for everyone from students to job hunters to those with early signs of Alzheimer’s disease, has been looking hard at color tests and he has reached the conclusion that the results all but prove that CEOs are wired differently.

They are often wired in counterintuitive ways. For example, the color test shows that the typical CEO is more sensitive and private than the typical person and is less likely to be a perfectionist or to be dominant and more likely to be emotionally unstable. CEOs, it turns out, are not as self-assured as the public at large, and they are more cooperative and less forceful than the typical person, says Dewey Sadka, who has spent the last 15 years refining the color test completed by the 877 current and retired CEOs and chairmen. The heavy response from USA TODAY’s CEO panel provided a significant database that was then examined against 750,000 others who have taken the online test.

A 60-second test

The test takes about 60 seconds. It is almost entirely visual and asks people to click on colors, sometimes ordering as many as 15 colors from favorite to least favorite. The results turn out a personality profile that is far from perfect, but is proving to be as valid as more established and lengthy verbal tests such as Myers-Briggs and the Gallup StrengthsFinder. The results can steer people toward a career that matches their personality and strengths with jobs they might find enjoyable.

Unsurprisingly, the CEOs as a group were suited for jobs in upper management, but they also were better suited than the average person to be social workers, artists and teachers. Lange said that made sense because the ability to motivate is important to both teaching and running a corporation.

“CEOs see the big, bold and colorful picture and help others see the vision as well,” said test-taker Edward Jennings, CEO of Copanion, which provides tax professionals with Web-based applications. “Leaders are storytellers, teachers and investors.”

Administrative assistants might be surprised to learn that the color test indicates that the typical CEO is well-suited to be an administrative assistant. Jake Geleerd, CEO of Chicago real estate company Terrapin Properties, offers an explanation: It’s because CEOs probably had their assistants take the test for them, he jokes.

But Marion Sandler, a former Fortune 500 CEO at Golden West Financial, took the test for herself and learned that she might enjoy a job as secretary, paralegal, clerical worker or bank cashier.

“It made me laugh,” Sandler said. “When I was 8 years old, I aspired to be a sales clerk, but then I grew up.”

If CEOs might make good teachers and administrative assistants, might teachers and administrative assistants make good CEOs? “I wouldn’t be surprised,” Lange says. However, the test warns that people will find job recommendations below or beyond their capabilities.

Lange says no one knows why so much can be learned about a person by the colors they choose. Those answers are buried deep in neuroscience, he says, but it’s just a matter of time before marketers will be able to target products to consumers based on color preferences. Color tests are much easier to administer than something like Myers-Briggs, and color tests aren’t easy to influence. For example, someone applying for a job as a police officer might attempt to game a Myers-Briggs test by guessing the correct answers, but they would have no idea how to rank colors.

Color tests can also be quickly expanded worldwide. Vijay Eswaran, the Malaysian executive chairman of QI Group in Hong Kong, took the test for USA TODAY and said that it accurately described his personality, though he was taken aback by potential jobs he would be good at: mechanic, emergency room supervisor and telephone technician.

“The suggestion that I might have made a good dental assistant made me pine for lost opportunities,” said Phil Libin, CEO of technology company Evernote.

CEOs were promised that their individual results would remain anonymous, and it’s unknown what percentage believe the test accurately reflected their personalities. Some who volunteered comments said they were unconvinced. Bruce Clarke, CEO of consultancy Capital Associated Industries, likened the color test to a “horoscope or astrological sign analysis.”

Some CEOs sold on results

But most CEOs who provided feedback said the test was eerily accurate, including Greg Babe, CEO of Bayer, and Hamish Dodds, CEO of Hard Rock International. “I was floored,” Dodds said.

“I must say I was very skeptical, but it does a darn good job of summing me up,” says David Haffner, CEO of manufacturer Leggett & Platt. “I wonder what I’d be like if I liked lime green and purple?”

“It identifies the tension in my personality between facts and creativity,” said James Fugitte, CEO Wind Energy.

Of the CEOs who took the test, four men and one woman said they are colorblind or partially colorblind. Those include former Southwest AirlinesCEO Howard Putnam and Brian Scudamore, who founded 1-800-Got-Junk 20 years ago and now has 300 locations in three countries. “I’m colorblind, yet the results were still bang on,” he said.

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“Need a Tagline? We Can Help.”

Monday, August 17th, 2009

tagline1

What is a tagline?
A tagline is a slogan, statement or clarifier typically used in marketing and advertising to sum up the tone or premise of the brand. It can create interest, make a promise or simply reinforce the audience’s perceptions or memories of a product. Taglines are typically short, unique and easy to say and remember. Sounds easy right?

Creating the perfect tagline for your company can be extremely difficult. There are many pitfalls – they can’t be negative, misleading, confusing or over promise. But the great thing about a tagline is that they don’t need to be timeless. They can change and, in many instances, should. These changes are usually in response to external changes, such as an economic shift or internal changes like new product lines and company focus.

What type of taglines are there?
There are many types of taglines. No one is better than the other and the type chosen usually depends on the industry. Here are a few of the most common categories.

  • Specific – reveals the business category.
    Olay. Love the skin you’re in.
  • Provocative – thought provoking and usually a question.
    Cingular Wireless. What do you have to say?
  • Superlative – positions the company as the best.
    BMW. The ultimate driving machine.
  • Descriptive – describes the service, product or promise.
    Target. Expect more, pay less.
  • Imperative – commands action.
    Nike. Just do it.

When is the right time to update a tagline?
One of the best taglines was Home Depot’s “You can do it. We can help.” It was the perfect fit for this do-it-yourself retailer. It definitely evoked the perfect emotion – “I want to go to Home Depot because I can do it and their going to help me.” It was the perfect fit at the perfect time. Some of the most popular shows on TV were do-it-yourself themed. The country was obsessed with remodeling and redecorating.

Fast forward a few years to early 2009. Home Depot shifted its focus from do-it-yourself to a more value-oriented tagline – “More saving. More doing.” Sound familiar? Walmart’s latest tagline is “Save money. Live better.” Plagiarism – no. Its more of a universal focus on returning to value, which is a very appropriate strategy if not the only strategy during our recent economic downfall. So for now we can rest easy knowing that Home Depot is saving us money. Once the economy balances out expect to see another tagline. Here are a few from Home Depot’s past.

1994: Where low prices are just the beginning.

2001: Driving down the cost of home improvement.

2003: You can do it. We can help.

If you or your company ever find yourself contemplating your tagline. Just remember – “Need a Tagline. We Can Help.”

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Cost Effective Business Card Design

Friday, June 19th, 2009

pillowsdesignmatters1I am at the very tail end of redesigning Talk’s business cards. And by tail end I mean – they are being printed right now. The design process was similar to most. I explored three or four options that made sense for our specific needs. Then one of the ideas rose to the top of the list. Why? It offered a flexibility that the other options lacked – the ability to change existing employees cards, add new cards or even change the whole look without breaking the bank. An example of great timeless design couched in today’s most current trends. Speaking of couches, the concept is very much like buying the best couch you can afford knowing you’ll be living with it for years to come. All you have to do is switch out the pillows to reinvigorate and update the look.

Translate that to business cards and here is what you have:

The couch or “main card” is where we’re spending all the money. We are printing a large quantity with a few of the bells and whistles. A really thick stock with die-cuts, 2 sided printing with double hits of black, pms 139 (our signature color), a dull varnish overall and finally a spot gloss aqious varnish. Sounds like a lot but its actually relatively tame – safe even.  We are intentionally only using the Talk logo and permanent Talk info on this part of the card. No updating and no reprints necessary.

Now comes the fun part – the accent pillows are labels that are applied to the “main card” in smaller batches. All employee and specific contact info goes on a label that has been customized for each employee. Including a variety of colors that correlate with our new website and custom illustrations of each employee. The best part – the printing will literally cost a few dollars since they are being printing in very small batches on a digital press. We can change and update the labels whenever we see fit without incurring the costs of traditional printing.

Great design. Cost effective. Flexible. I think my work is done so its time to kick up my feet and take a rest.

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Things We Love 5/6

Wednesday, May 6th, 2009

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Debbie loves Cracker Barrel – I made my first pilgrimage to the Mecca of southern cooking last week. I was concerned it wouldn’t live up to the hype. But it actually surpassed it. The veggie platter was yummy and the service friendly. When they learned it was my first visit, they gave me a beautifully wrapped map detailing all 579 locations across the country. The map (and enclosed Chix Stix candy) kept the Talk team well entertained on the way back from a business meeting in Winston Salem. I got a great lesson on my state capitals. And a delicious reminder on how excellent customer service and smart marketing is the best way to bring your customers back for seconds.

Jennifer loves organization tips – Those who know me know I am an obsessive straightener and organizer.  I continue to be fascinated by those who can live and work amongst clutter.  So, I was delighted to come across an articled titled “10 Ways to Let Go of Your Stuff - Confessions of a Clutterer” in the March issue of Real Simple magazine.  The author, Erin Rooney Doland, makes some wonderful points for those who are trying to recover from this condition.  You can read more at Unclutterer.com or RealSimple.com.

Kirsty loves my Share This button – I installed this plugin on my FireFox browser to help me more easily share great content I come across online. With the click of a single green button, I can email, IM, Text or post what I read to more than 30 social networking and bookmarking sites. Now, I never have to worry about looking for a post’s sharing button, or fret if they don’t have a button for my favorite sites.

Nathan loves Twitback – I wrote about a number of elements that really make Twitter better for businesses a few weeks ago, and one of these elements was creating extended profiles, or what some call “twitter backgrounds”. These custom twitter backgrounds work great for branding your twitter profile more, or giving that little bit of extra information that the normal twitter profile just doesn’t provide. It used to be that in order to create this extended twitter profile, you had to have some photoshop skills, or access to someone who did. Well, Twitback handles all that for you!

Shawn loves Birds Of A Feather, Letterpressed Together – Yes, this is another letterpress blog. But this time with a twist. Color. And lots of it. Bright colors have really been catching my eye lately. Perhaps it’s because I am redesigning our Talk business cards and Web site with a fresh new palette, or maybe I’m just feeling it this spring. Whatever the reason, the letterpress experts over at Studio On Fire really hit the ball out of the park with a colorful peacock themed wedding invitation set.

Susan loves periodic table of typefaces – I’m a self-proclaimed font dork. I can spend hours looking through sites like dafont.com and myfonts.com checking out the latest and greatest fonts. And the periodic table of typefaces make finding classic fonts I like (and even ones I don’t) that much easier. Though it only shows one or two letters, that’s usually enough for me to know if the style fits what I’m working on.

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Say What? 3/23/09

Monday, March 23rd, 2009

While brainstorming Talk’s new business card design:Process Icons

Shawn: “We could do a taco. You could be the lettuce.”

Susan: “If I’m the lettuce, would you be the beef?”

Shawn: “Yes. And you could say, ‘Lettuce see where we stand on this’ and I would say, ‘Do you have a beef with me? Let’s ask the big cheese.’”

Susan stares blankly at him.

Shawn: “So no assemble your own taco business card kit?”

UPDATE: When relayaing this story to a friend, she said, “It would be great it you called it a Talk-O kit.”

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Can Twitter increase your business?

Friday, March 20th, 2009

If used properly, it certainly can! More than 5 million people across the globe currently use Twitter.  With thousands signing up every day, it is one of the top tools you can employ to connect with consumers, build your brand, find new clients, generate story ideas, drive traffic to your website and get in front of high-profile people.

According to Jenny Cromie, editor of The Golden Pencil, “If you own a business of any size and still are not Twittering, you’re missing out on what amounts to a worldwide virtual chamber of commerce networking event that’s at your fingertips 24/7.”

Copyblogger.com recently posted an article, “How to Use Twitter to Grow Your Business” and asked Duct Tape Marketing founder John Jantsch to identify the three greatest advantages of using Twitter.  According to Jantsch, “(1) I get great insight when I ask questions, (2) let’s face it, I get traffic and (3) people on Twitter spread my thoughts to new places.”

Need to generate story ideas?
Get your creative juices flowing by tuning into conversations your followers are having on Twitter.  Be sure to check out any links to their blogs and online articles, as well.

Looking to build your brand?
Twitter allows you to post links to your website, blog, e-books and online resume. Every time you post an article on your blog, broadcast it on Twitter with a link to each post. This will help build followers and educate them on who you are and what your company does.

Want to increase traffic to your website?
Every time you twitter about one of your blog posts, you drive people to your website.  You can also increase traffic to your site by announcing new products, services and events on Twitter, asking for feedback and tracking buzz on competitor’s Twitter pages.

These are just a few of the many benefits a Twitter account can provide for your business.  What are you waiting for?

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Spotlight on corporate social responsibility

Friday, March 13th, 2009

Corporate social responsibility (CSR) is a movement that encourages companies to advocate for social and environmental concerns within their activities and in their relationships with their customers, employees and investors. While corporate participation in CSR programs is at an all-time high, some companies are still missing out on the benefits of these programs.

CSR campaigns enhance a company’s reputation and brand image by providing a valuable opportunity to link branding with consumer values.  These days consumers expect to get more for their money, so a great way to stand out among the competition is to provide the consumer with the feeling of satisfaction that comes with philanthropy. A good reputation enhanced by CSR involvement also makes companies more attractive to investors and makes it easier to recruit the best employees. The increased media attention that results from CSR campaigns provides companies with another valuable avenue for exposure.

Corporations can donate money, use of their facilities, property, services, products, or advertising support.  Also, employee volunteer work groups can be formed to donate their time to the cause.

Here are a few of our favorite CSR campaigns:camden13

Project Pet Project supports Carolina Canines for Service, a non-profit corporation that provides people with disabilities enhanced independence through the gift of a quality trained service dog.

The Dove Campaign for Real Beauty supports the DOVE mission to make more women feel beautiful every day by widening stereotypical views of beauty and encouraging self esteem in women of all colors, shapes and sizes.

Haagen-Dazs loves Honey Bees provides a way to indulge in your favorite treats without the guilt. Haagen-Dazs is donating money in support of honey bee and sustainable pollution research programs. When you enjoy any of the “Bee-Dependent” ice cream flavors, a portion of the proceeds is donated to research.

American Express (UK only), Converse, Gap, Emporio Armani, Dell, Windows, Apple, Hallmark, and Starbucks have partnered with the Global Fund to produce (RED) branded products that support African AIDS programs. These products are produced at no additional expense to the consumer.

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