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Top five survival tactics for media outlets

Monday, May 18th, 2009

3246176090_765195f545_oEveryday the headlines about news outlets seem drearier and drearier. Yes, this economy is rough, but many newspapers, magazines and broadcast stations have and will continue to be phased out, not because of the economic climate but because of their refusal to conform to new media standards. So in a time when all the big wigs are rethinking their strategies, here are my top five survival tactics that I think will be critical to the reinvention of the news media.

1. Go to where the audiences are: Sorry Wall Street Journal, but you missed the point when trying to advise your reporters on how to engage in social media. We will advise our clients to consider how they want their staff to participate in social media, but the WSJ policies inhibit instead of encourage participation. Coming from the negative perspective of “what’s the worst that can happen online,” WSJ leadership is missing out on an incredible opportunity that other outlets, like the New York Times Co., are taking advantage of.

2. Involve news consumers in news reporting: This week, Newsweek joined the likes of CNN and integrated its news reporting on Facebook in a major way this year. The magazine aired a live interview with Treasury Secretary Tim Geithner through its Facebook page on Monday. Fans had the opportunity to submit questions and comments through Facebook, playing a primary role in the Newsweek interview. In a similar setup just this month, Arianna Huffington interviewed  billionaire Sir Richard Branson on the maiden flight of his Virgin America for Digg.com. Huffington chose the most popular of the more than 1,500 reader questions submitted on the Digg Dialogg page. This not only made for a more interesting and unconventional interview (even for the outrageous Branson) but visitors on Digg had an actual stake in the interview, making its outcome more compelling to them.

3. Create a niche product: I’m always bragging about our local paper in Wilmington, N.C. Not only do they belong to the great New York Times Co., but they are so out in front of adapting to the changing media landscape, that I wonder if they’re not even ahead of their parent. The Star-News has created the new website MyReporter.com, where if you have a question about “life in coastal North Carolina,” you can ask it and have the local paper’s team of reporters find the answer for you. It’s a natural fit, right? Reporters spend all day researching and know how to find answers in ways the general public don’t. While the jury’s still out on the site’s moneymaking potential, it looks promising. “Site Sponsors” can also answer reader question that relate to their line of business, offering a unique opportunity for online exposure.

4. Become less reliant on ad sales: If there was ever a time we ever needed a new strategy for traditional ad sales,  that time is now. Decreasing ad sales may responsible for the biggest hit media outlets have taken over the past year. Signs don’t point to a swift or simple resolution. But let’s think outside the box. There’s a reason Entertainment Weekly’s website content has grown richer and its page numbers have dwindled. Offer advertisers opportunities to grow, interact and engage with readers and viewers and that is a sound start.

5. Open up: This seems to be a major problem for TV networks and movie studios alike. Naturally, no one in their right mind thinks it’s OK for an unfinished $200 million super hero movie to leak on the Internet. However, if there is a funny clip or sketch on a cable or network program, the aggregation of that on the Internet will help you in the end, not hurt you. NBC and Fox got smart and along with other networks, signed agreements with Hulu.com so they can get some monetary value from their viral videos.

Photo by: j2taranto

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Twitter like a CEO

Monday, May 11th, 2009

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This week, BusinessWeek published a list of 50 Twittering CEOs, featuring who they like to follow and how it helps them run their business. The result is some very sound advice for people on all rungs of the corporate ladder, which made me think of these ten specific ways you can Twitter like a CEO.

1. Follow Back: Founder of Alltop.com @guykawasaki says he follows everyone back as a courtesey so that they can direct message him if need be. While he admittedly doesn’t have time to read the stream for his 100,000-some followers, he should be applauded for opening up and being accessible to his followers.

2. Create relationships with your customers: Build Direct President & CEO @jeffbooth engages with his Twitter followers and tries to be useful, rather than trying to sell them. This giving attitude has helped him to create relationships with customers who he couldn’t ordinarily.

3. Reward your customers: Mike Ferrari, Co-founder of @SmartyPig, a social media online savings site, uses Twitter to run monthly contests to reward customers for reaching their savings goals.

4. Publicity: @CommunispaceCEO Diane Hessan gets the word out about her company through Twitter. She says announcing her company’s new blog to her followers resulted in 1,000 visits that day.

5. Put a face on your company: JibberJobber.com CEO @JasonAlba tweets to put a face to his online company, which offers career resources. He freely uses his personaly to extend a personality to his company.

6. Employee relations: Twitter helps @tombed, CEO of AKQA, the global digital marketing and tech firm, talk to his more than 750 employees spread out over six offices across the world.

7. Listen to customers: @lebrun CEO of social media monitoring company Radian6 uses Twitter to listen to his customers, naturally. He practices “listening to the point of need,” in which he focuses on answering questions, delivering a solution and adding value to his followers.

8. Establish corporate culture: One of the first CEOs to embrace Twitter, Tony Hsieh of @zappos, started using Twitter to build the company culture among employees. Little did he know his customers would also catch on - to the tune of more than half a million followers.

9. Connecting: President of PerkettPR, @missusP uses Twitter to connect her company and its clients with opportunities - particularly media opporunities (like the BusinessWeek article as it turns out)!

10. Staying on the Cutting Edge: Like many companies, CEO of Socialtext @eugenelee uses Twitter to find, translate and rebroadcast interesting news and trends in his industry that helps his company stay current and position him as an authority.

Photo by: sub.site

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Mad Men 2.0

Thursday, May 7th, 2009

Mad MenFrom martinis with a twist to Twitter feeds, the ad industry of the present can learn a lot from the ad industry of the past. So as (what I think is) the best drama on television starts filming its third season this week for an August premier, here’s some insight into industry best practices we should should consider resucitating after 40 years.

Client relationships: There’s nothing like networking over a 2-martini lunch and while mixed drinks don’t mix much with good business today, client stewardship certainly does. In the hey day of the ad industry, they knew how to keep a client happy. The personal relationship was as important as the work that was produced. Forty years later, sometimes we get too bogged down in the work to come up for air and offer some good old-fashioned client service. There’s a lot we can learn from the Mad Men client service approach today.

AE as God: Account Executives played a much larger role 40 years ago than they do in the industry today. Now,  in many agencies everything is so compartmentalized, you have a PR specialist who handles publicity on the account, a media buyer who purchased the ads and an art director who spearheads the creative. In the Mad Men era, the AE was so much more important because he knew his client inside and out. He managed the PR, negotiated the ad buys and worked hand in hand with creative to develop concepts. I think this (partially) accounts for a stronger sense of client loyalty than we see today.

The Pitch: Oh how I long to have worked in the days of “the pitch.” When an entire agency, or at the least a department, had one, singular collaborative focus - to pitch and win a hot new account. There were no strategic plans, marketing proposals or requests for qualifications. Agencies directed pitches worth of Academy Awards, with staff who would stay up all night tweaking concepts and polishing applications. And clients responded to agencies’ delivery of spec creative with letters of agreement! The days of spec creative, even in this poor economy, are essentially over. But agencies can still learn from the hunger and creativity behind the Mad Men’s new business pitches.


Photo by: Dyna Moe

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Why I won’t follow you back on Twitter

Thursday, April 30th, 2009

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Because many experts have already addressed this subject in the blogosphere, I  won’t waste your time beating around the bush. There are a few, textbook, terrible things that you can do to ensure that influential tweets won’t follow you back. Keep in mind, social networking can be a trial and error type of process but if you want to get people talking about (and not mocking) your brand or message in the Twittervese, do not take on the following nasty habits.

No Profile/no photo
Having no profile or no photo says to me, “I’m pretty guarded. I’ll try this Twitter thing, but I’m not going to put my WHOLE LIFE on there!” That’s pretty over dramatic and says that you’re not interested in getting to know me, or any of your other followers for that matter.

Protected profile
If I don’t know you, I won’t request to follow you. There could be 1,000 reasons you feel the need to protect your lame Twitter updates - you’re on the lam, you’re in the witness protection program, you’re slandering your girlfriend, Samantha Ronson - and I don’t want to get mixed up in any of that.

Sex Pot name/photo
Unless you’re 19 and in a sorority, there is no reason to have the following words in your twitter handle: candy, kitten, hunny or angel. Also, if your photo looks like it could be the profile picture for a website that charges by the minute, you’re not getting followed back.

Cat got your profile?
For the most part, I won’t follow you if you have a photo of a cat as your profile pic. This just really freaks me out. Human photo is better than a pet photo, which is better than a logo.

Banned words

If you use the words: inspirational, goal, dream, leader, winning, guru, make-money-online, addict, expert, audit, network, free report, marketer or extraordinaire, I won’t follow you back.

#tcot
If you use up 5 of the 160 characters permitted in your profile to let me know that you are one of the “Top Conservatives on Twitter,” and you’re not John McCain or Michael Steele, you might be seriously deluded. This applies to other self-important hashtags as well.

Following fanatic
If I can tell from your last few status updates that you’re only interested in getting more followers, you probably won’t have me to add to the pack.

(In need of) Retail therapy

If you use your Twitter page to link to your online store and you have nothing to else to offer, I can’t offer myself as your newest follower.

I’m a celebrity, get me out of here

If you are a celebrity and you have 1,522,398 followers and you’re only following 137 people back it’s terrible twittiquete. I don’t care how interesting you are (Ashton Kutcher) or how many times your promote your tweeting on the Ellen Show (Diddy).

Essentially, you have the best chance of being followed back if you do the opposite of the activities mentioned above - be open, put yourself out there, be cautiously intimate, don’t hard-sell your product or service, be useful and please, please don’t use cat profile pictures. And when in doubt, use some of Talk’s best Twitter resources here, here, here and here.

Photo by: kopp0041

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Follow Talk’s social media webinar today at #talkinc

Thursday, April 23rd, 2009

smiconsToday Talk is hosting its first webinar entitled Talk Therapy: How the online conversation can grow your business at 12 p.m. EST. You can still sign up from our blog by visiting this link. Our President, Debbie Elliott will explain that business as usual no longer exists. Consumers have taken communications into their own hands and they are talking about your business, products and services online. You can either join the conversation or get left behind. Get started now, and you’ll have a jump on your competitors. Wait too long and you’ll be playing catch-up. Either way our webinar will help put important tools in your hands for how to tackle this new world of social media.

If you’re already registered and you want to follow the conversation and ask questions from Twitter, use the Twitter hashtag #talkinc.

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Talk’s favorite social media posts

Wednesday, April 22nd, 2009

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We’re hosting our first webinar tomorrow and in light of that we’re bringing you a short history of our favorite social media posts from TalkIncBlog.com. Enjoy! And in the meantime, be sure to sign up for our free webinar, “Talk Therapy: How the online conversation can grow your business,” by clicking here.

BLOGGING

Ten ways to build your blog readership

Building a blog is only half the battle. You have to keep content fresh and optimize it properly to attract a loyal audience. Here’s 10 simple steps anyone can take to build their blog readership.

FACEBOOK

How NOT to use a Facebook fan page

Facebook has a lot of priviliges available to businesses and organizations to promote their products, services or events. But everyday we essentially get “spammed,” because of their lack of Facebook fan page ettiquette. We offer a rundown of what not to do.

How to control your privacy on Facebook using Lists

The good news about Facebook’s recent redesign is that we finally have the capability to control which friends see what on our pages. Job hunting college students across the country rejoice! Here we tell you how to set up this vital function.

TWITTER

Principles of business networking applied to social networking

Let’s hope social networking won’t ever replace face-to-face networking, but let’s face it the two aren’t so different. In this post we highlight the key comparisons to help you be a better networker overall.

Can Twitter increase your business?

This simple answer is yes, if you know how to use it. With a little help from CopyBlogger.com, we point out the key ways you can get measurable returns from this social medium.

Five things I learned from my dog on Twitter

One of our most popular posts all year, our President Debbie writes about her experiences setting up Talk’s Top Dog Camden on Twitter and how it helped her to become a better Tweeter in the process!

Ten things every new Twitterer should know

New to Twitter and overwhelmed by what is seemingly a very strange language? We will help get you pointed in the right direction so that you can become an important part of the conversation in the Twittersphere.

PR, MARKETING & SOCIAL MEDIA

Outsmart your boss if he outlaws social media in the office

Here we outline the ways you can talk your boss into letting you sign into Facebook, Twitter and more in the office. Use our arguments and you will be building your business in the world of social media in no time!

PR pros have leadership role to play in social media

Good PR pros today are integrating social media into everything they do. It’s important to take on this role if they are responsible for the communications and reputation of their clients/company. We explain why you should take this responsiblity out of your IT department and into your marketing or communications department.

Be heard among all the online chatter

There’s no arguing that there’s a lot of noise online today. But, we’ll tell you some key ways that you can Find Your Voice online, and actually be heard by your audience.

An online marketer’s reading list

Need to get up to speed, or even better, get ahead in the world of online marketing? We offer a few of our favorite titles to get you started.

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PR lessons to be learned from Amazon.com crisis

Tuesday, April 14th, 2009

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In the glitch heard round the world, Amazon.com is this week paying for its poorly handled cataloging error that marked all 57,310 gay and lesbian books as “adult content,” thereby excluding the authors from their rightful place on the site’s lucrative sales rankings. This set off your worst-nightmare-crisis-communication scenario and in its wake is an important reminder of some essential PR lessons.

1. Tell it all and tell it fast.

This is my hands-down favorite and truly the first commandment of crisis communication. It’s the first commandment and Amazon.com didn’t do it. They released this wish-washy statement late Sunday instead:

“We recently discovered a glitch to our Amazon sales rank feature that is in the process of being fixed. We’re working to correct the problem as quickly as possible.”

It doesn’t tell us what happened, doesn’t tell us it’s a priority to get fixed and it doesn’t show any empathy to the community it offended with the censorship error. If anything the statement just inspired greater anger, which has dominated the Web and the Twitterverse for the last two days. That brings me to point number two.

2. When you do something wrong, expect your customers to tell you - in force.

As if this technical glitch wasn’t enough of a challenge to fix, now Amazon had a full-fledged crisis on their hands. Thousands of Twitter users began tagging their posts with #amazonfail, making it one of the most popular searches on Twitter. In addition, some of the affected authors started a boycott petition online that has at this time attracted more than 22,000 signatures. In today’s online environment, you can barely afford to make such a mistake, let alone not be held accountable for it. This makes your initial statement ever more important.

3. Squash conspiracy theories.

By letting the Web run rampant with conspiracy theories, you are essentially prolonging the story and keeping it front and center in the news. Face the conspiracy theories head on. In this case, a hacker tried to get publicity take credit for the error. That is why it is so important to try to be as detailed as you can in your statement and answer any questions you expect up front, before they are asked of you. Otherwise you will have every disgruntled employee and competitor try to take control of the story from you.

Photo by: bronwynmaye

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70 story ideas that will get you publicity*

Tuesday, April 7th, 2009

One bright mind

* Disclaimer: Please consider seeking the help of an experienced PR pro when pitching these story ideas. You should be aware of them all so you can alert these pros of newsworthy happenings at your company. So often, clients are surprised by just what may be of interest to the media. All of these ideas are tried and true, meaning that I’ve had ink from each and every one. Enjoy!

Operations

  1. You are moving locations
  2. You are adding a location
  3. Company name change
  4. Expansion plans are announced
  5. Company adds a new division/new services
  6. Cutting edge program no one else is offering
  7. Construction begins on a new project
  8. Announce first, best, only program
  9. Quarterly/yearly earnings
  10. Unusual office policies
  11. Announce expanded service area
  12. New clients, customers, contracts

Digital (the preponderance of health and lifestyle reporters have been replaced by tech reporters who are always looking for new stories!)

  1. Announce new website
  2. Announce website redesign
  3. New or redesigned blog
  4. Online promotion, like a Twitter scavenger hunt
  5. Announce a social media campaign
  6. Host and promote a webinar

HR

  1. You hired a new employee
  2. You promoted an employee
  3. Employee wins certification/award
  4. Employee appointed on a board
  5. Executive profile for business magazines
  6. Summer internship program

Marketing

  1. New logo/brand
  2. New ad campaign
  3. Promotion/giveaway
  4. Grand opening
  5. Story about company featured in national media outlet
  6. Announce new customer incentive
  7. Customer appreciation event
  8. Send photos into the social pages of local and regional magazines after a high-profile event

Industry

  1. Industry-specific trend story for trade publications
  2. Industry-related event promotion
  3. Announce staff attendance at an industry conference
  4. Announce speaking opportunity at industry event
  5. Announce membership/leadership in industry associations
  6. Byline article on best practices
  7. Company earns industry honors
  8. Ways you are leading the industry
  9. Sponsor an industry event
  10. Announce participation in trade show
  11. Make a magazine’s list of best, fastest-growing

Corporate Social Responsibility

  1. Announce employee-driven program like canned food drive or sending care packages to the troops
  2. Announce new corporate giving program
  3. Announce title sponsorship for charitable event
  4. Announce major donations to charitable organizations
  5. Anything that involves kids! Maybe you host the local Future Business Leaders of America for a day to teach them what you do.
  6. Announce a one-day promotion to donate your service/product to area non profits
  7. Challenge another business or organization to beat or match your fund raising goal

Human Interest

  1. Company anniversary
  2. Employee with unusual hobby
  3. Employee who overcame the odds
  4. Office weight loss challenge
  5. How is your office going green?
  6. “Good News” story to counteract all the “bad news”
  7. Random acts of kindness
  8. Random acts of randomness (I knew a business that got press because it saved a piece of pound cake in the company fridge because it had the image of the cartoon, ZIggy in it. I also knew a law firm who got press because its employees were taking care of a nest of baby geese in their backyard)
  9. New art installation in office
  10. Office interior design and how it relates to productivity

Problem-Solution

  1. Offer advice that solves readers/listeners/viewers problems
  2. Regular segment on TV news (great for chefs, landscapers, financial planners)
  3. Become a guest columnist for the newspaper or local magazine
  4. Make a list (best places to eat)

Trends

  1. Holiday-themed story
  2. Season-related story (think summer and dematologists)
  3. Pop Culture-related story
  4. Animal-related story
  5. Economy-related story
  6. Current events (like Wimbledon)

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Three PR myths debunked!

Thursday, March 12th, 2009

2929634939_b6d71dd48b_bEveryone in the world thinks they can do PR. Many even think they can do it well. It just happens to be one of those job fields in which people have trouble understanding just how much work goes into planning an event or getting your client on the 6 o’clock news. So here’s how you know whether or not you have the chops. My three PR Myths Debunked will help bring the old school practitioners up to speed, help teach the well-meaning youngsters and help weed out the posers who don’t know what they’re doing.

1.    Public Relations is the same as Publicity. Seth Godin just posted a great article on this subject on his blog. Simply, publicity is getting ink or airtime. Yea! Clip!

Public Relations is the ability to get your message out across your communication channels,  helping you to better connect with your audience. I will tell you when I started out I was the best there was at getting my client on the news. I had so many story ideas, I couldn’t keep them straight and I had good relationships with reporters so I knew they would cover them. Well once I had an idea so good, I pitched my client right out of the story! They didn’t include his quote in the package because I had lined up so many other third party sources. It was my fault because I didn’t prepare him with the messages he needed to convey that would have kept him in that package and made him and his practice look like a pro on TV. Hard lesson learned.

At Talk we are always proactively working to prepare our clients to make the most of these public relations (not publicity!) opportunities. Because as we say, an interview is just an opportunity to get your key messages our to your audience.

2.    Media is your number one target. This is a very old school idea. But a hit that gets picked up on the front page of your local paper, circulation 100,000 is no match for a press release that gets picked up on Google News, page views 1,000,000. The Internet has made it possible for us to pitch our clients directly to their audience in addition to through the media. Because of this fact the way we tell our clients’ stories and the way we write and target our releases has changed as well. The new Bible at Talk is David Meerman Scott’s “The New Rules of PR and Marketing.” This is required reading for folks ready to ditch their old methods in exchange for newer and ultimately more effective ones.

3.    Events are an effective public relations tool. Correction – events CAN be an effective public relations tool. Unfortunately many people get into the field of PR so then can plan events, and just wind up in over their heads. An event that wastes hours of your time and thousands of dollars from your marketing budget and accomplishes zero of your communication objectives is a failure.

Be wary of any public relations or marketing counselor who advises you to have an event for what you perceive is just for the sake of having an event. Instead, ask your counselor if they can come with a clever promotion that costs no money but brings them media attention. This is what we do best at Talk. One source of inspiration is Peter Shankman’s book, “Can We Do That?! Outrageous PR Stunts that Work and Why You Need Them.”

Photo by: Caruba

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No budget marketing tips

Friday, March 6th, 2009

2177365274_6ca7ff7056_bWhen times get tight, it’s no secret that the marketing is the first thing to go. On our blog, we’ve written about what a tragic mistake this is. If you aren’t showcasing your brand out in the marketplace you basically ensure its quick death. Here are a few “no budget marketing tips” to tide you over. Warning: the following strategies require a lot of elbow grease, but if business has slowed down, you have no reason not to try them out. Or, if you’ve had to sacrifice your media buying budget, invest instead in a great PR firm who can guide you through the following no budget marketing strategies:

1. Public Relations

I wouldn’t recommend delving into the world of media relations without a trained professional to advise you, but there are certainly some tactics you can employ to get the press to cover your business. You can learn a lot from Peter Shankman’s free service, Help a Reporter Out. He offers some sound advice to help you be the best publicist you can be for your company.

2. Barter

Smart marketing is so often about creating smart partnerships. Sure you can’t afford to hire XYZ Corp., but if you know they need (and can’t pay for) some of your widgets, then you’ve got a deal! Be sure you have your marketing objectives in mind and reach out to the companies that can help you get there. If you can offer them something they want in exchange, then you’ve essentially doubled your no budget marketing budget.

3. Get online

Does your company offer a product or service that can really help others? Do you think you have advice to share that can help people find solutions to their problems? If the answer is yes, then you were practically born to blog! Check out sites like ProBlogger and CopyBlogger to learn everything from the basics to really sophisticated online marketing strategies. It may not necesarily be comfortable for you to learn the fundamentals of marketing online, but you know what, neither was building your company. And if you want to stick around for the long haul, commit to embracing this wildly effective (and inexpensive) marketing strategy.

4. Network

I’m a huge proponent of “your network is your net worth.” People that say that Chamber After Hours and other professional mixers aren’t effective are simply not effective networkers themselves. You don’t have to join everything. Again, keep in mind your marketing strategy and pick the groups you would like to be a part of, which may have the most key influencers to help you get there. And then you have to work. Hard. Keith Ferrazzi is my favorite thought leader on this subject and you can learn a lot from him about how to create and keep relationships that will help you grow your business.

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